Teirra Anderson
Boston,MA
Summary
Passionate about helping families navigate Boston Public Schools with ease, I am eager to bring strong communication skills, upbeat energy, and problem-solving mindset to the Welcome Center Hotline team. Committed to delivering fast, friendly, and accurate support that makes every caller feel heard and valued.
Overview
12
12
years of professional experience
Work History
Special Service Specialist
Home Depot
Quincy, MA
06.2020 - 08.2025
- Delivered personalized service by engaging with customers to identify and address their needs.
- Handle inquiries, payments, and service requests via phone, email, and in-person interactions.
- Built strong client relationships through effective communication and product knowledge, ensuring follow-up support.
- Promoted services, warranties, and special offers to enhance customer experience and drive sales growth.
- Maintain a clean, organized workspace while supporting team goals and daily operations.
AmeriCorps Fellow – Teacher/Coach
Tenacity Inc
Boston, MA
08.2016 - 08.2017
- Mentored middle school students at Lila G. Frederick Pilot, providing academic support and guidance that facilitated successful high school selection.
- Developed and led after-school lesson plans, tutoring sessions, and fitness/tennis activities.
- Managed student academic records and collaborated with staff to implement behavior and engagement plans.
- Organized parent-teacher conferences and delivered workshops to actively engage families in student development.
- Fostered a safe, inclusive environment for open dialogue and personal growth.
Orientation Leader
Massachusetts Bay Community College
Wellesley, MA
06.2015 - 01.2016
- Welcomed new students and families, offering peer mentorship to ease their transition.
- Led campus tours, mentoring peers on academic decision-making and promoting a balanced lifestyle.
- Assisted with course registration, orientation scheduling, and reminder calls.
- Facilitated group discussions and created resource packets to enhance student transition experience.
- Maintained a clean, organized office space.
Sales Associate
Massachusetts Bay Community College
Wellesley, MA
06.2015 - 01.2016
- Provided friendly customer service, assisting with product inquiries and in-store navigation.
- Operated the cash register efficiently, processing payments and applying discounts.
- Answered and directed phone calls to appropriate departments.
- Maintained a clean, organized store by stocking shelves and setting up displays.
Relief Counselor
Bay Cove Human Services
Boston, MA
02.2014 - 10.2015
- Supported adults with mental illness, developmental disabilities, and substance use challenges in residential setting to promote well-being and independence.
- Facilitated therapeutic, recreational, and social activities to enhance client skills and foster community engagement.
- Assisted with daily living tasks, including meal prep, budgeting, hygiene, and household maintenance.
- Ensured client safety and stability while maintaining confidential records and documentation.
- Accompanied residents to appointments and supervised community outings to ensure safety and social interaction.
Security Officer
Northeast Security Inc
Cambridge, MA
03.2015 - 10.2018
- Greeted and checked in visitors using Angus Anywhere at front desk, monitored cameras, and responded to calls in control room to ensure safety and security.
- Conducted patrols by foot and vehicle to ensure site safety and security.
- Greeted and checked in visitors using Angus Anywhere at the front desk; monitored cameras and answered calls in the control room.
- Logged daily activity reports and incidents using Excel, providing timely updates to supervisors to maintain communication and situational awareness.
Education
Diploma - Cosmetology
Jupiter Beauty Academy
Boston, MA04-2025
Associates Degree - General Studies, Psychology
Massachusetts Bay Community College
Wellesley, MA06-2015
Skills
- Customer Service
- Order Fulfillment
- Problem Solving
- Detail Oriented and Organization
- Ability to work independently or collaboratively as a team member
- Social Media
- Information Security
- Leadership and Passion
- Mentorship and Training
- Creativity and Marketing
- Active Listening
- Verbal and Written Communication
- Ability to work within a diverse population
- Multitasker
Timeline
Special Service Specialist
Home Depot
06.2020 - 08.2025
AmeriCorps Fellow – Teacher/Coach
Tenacity Inc
08.2016 - 08.2017
Orientation Leader
Massachusetts Bay Community College
06.2015 - 01.2016
Sales Associate
Massachusetts Bay Community College
06.2015 - 01.2016
Security Officer
Northeast Security Inc
03.2015 - 10.2018
Relief Counselor
Bay Cove Human Services
02.2014 - 10.2015
Diploma - Cosmetology
Jupiter Beauty Academy
Associates Degree - General Studies, Psychology
Massachusetts Bay Community College