Tekeia Watkins
Richmond,VA
Summary
Dynamic Medical Records Specialist with extensive experience at Virginia Women's Center, excelling in medical records management and customer service. Proven track record in ensuring HIPAA compliance and enhancing patient satisfaction through efficient scheduling and records retrieval. Skilled in EMR systems and adept at training staff to uphold best practices in records handling.
Overview
5
5
years of professional experience
Work History
Medical Records Specialist
Virginia Women's Center
11.2022 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned and uploaded medical records into electronic medical records system.
- Assisted in training new staff on medical record processing and filing procedures.
Billing/Medical Records Specialist
Medify
02.2022 - 10.2022
- Documents specific claims by completing and recording forms, reports, logs, and records.
- Analyzes insurance claims to prevent fraud.
- Prepares reports by collecting, analyzing, and summarizing information.
- Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.
- Maintains quality customer service by following customer service practices and responding to customer inquiries.
- Protects operations by keeping claims information confidential.
- Maintained accuracy of patient records through diligent data entry and verification processes.
- Assisted in training new staff on best practices for handling sensitive information and records management.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient confidence by keeping patient records information confidential.
Front Desk Patient Coordinator
Virginia Women's Center
01.2021 - 02.2022
- Streamlined check-in processes to reduce patient wait times, improving overall patient satisfaction scores.
- Trained new staff on office procedures, enhancing team efficiency and service quality.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Collaborated with other departments to ensure a seamless experience for both new and existing patients throughout their visits.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Virginia Commonwealth University
Richmond, Virginia, VAHigh School Diploma -
Patrick Henry High School
Ashland, VA06-2016
Skills
- Medical records filing
- Records request handling
- Release of information
- Health information systems
- EMR / EHR
- HIPAA compliance
- Medical records retrieval
- Customer service
- Scheduling appointments
- Data entry
- Patient scheduling
- Organization and time management
Timeline
Medical Records Specialist
Virginia Women's Center
11.2022 - Current
Billing/Medical Records Specialist
Medify
02.2022 - 10.2022
Front Desk Patient Coordinator
Virginia Women's Center
01.2021 - 02.2022
Virginia Commonwealth University
High School Diploma -
Patrick Henry High School