Te'Keria Wells
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Valet Supervisor
PMC
Milwaukee, WI
10.2023 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Collaborated with other departments to create a seamless guest experience from arrival to departure.
- Helped guests unload and load luggage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Provided punctual, polite valet services to uphold professional standards.
- Entered guest vehicle information and location in computerized valet parking system.
- Logged and documented parked vehicle details for accurate records.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Inspected vehicles to verify condition ahead of customer returns.
Customer Service Associate
Walmart
Milwaukee
10.2022 - 11.2023
- Maintained a high level of product knowledge, providing accurate information to customers.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
- Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
Team Member/Cashier
Taco Bell
Milwaukee, WI
01.2021 - 09.2023
- Maintaining the cleanliness of the designated work areas and equipment
- Quickly learned all required tasks to maximize performance
- Provide excellent customer service while displaying excellent hospitality
- Contributed to the team's success by completing jobs quickly and accurately
- Interacted with customers in a pleasant and courteous manner in order to provide excellent service
- Reduced customer wait times by operating the customer window and sales register quickly and efficiently
- Double-checked that it met all quality and quantity standards before serving prepared food to customers
- Took orders by listening to customers and recording menu selections, substitutions, and add-ons
- Adhered to all health codes and sanitation regulations while preparing food items for customers.
Education
High school diploma -
Grandview High School
Milwaukee, WI06.2022
Skills
- Stocking and Replenishing
- Multi-tasking
- Deadline oriented
- POS System Operations
- Attention to Detail
- Effective listening & communication skills
- Time management
- Customer service
- Cash handling
- Leadership
- Communication skills
- Organizational skills
- Valet parking
Certification
Driver's License
Timeline
Valet Supervisor
PMC
10.2023 - Current
Customer Service Associate
Walmart
10.2022 - 11.2023
Team Member/Cashier
Taco Bell
01.2021 - 09.2023
High school diploma -
Grandview High School