Tekeydrah Jolley
Valdosta,GA
Summary
Highly-motivated employee with desire to take on any new challenge in life. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
Valdosta, Georgia
04.2022 - 02.2024
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collected deposits or payments and arranged for billing.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Walmart
Valdosta, Georgia
03.2018 - 07.2020
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Strengthened customer retention by offering discount options.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided top quality control and eliminated downtime to maximize revenue.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
High School Diploma -
Telfair County High School
Mc Rae Helena, GA05-2018
Skills
- Information Security
- Appointment Scheduling
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Account updating
- Sales expertise
Timeline
Customer Service Representative
Teleperformance
04.2022 - 02.2024
Customer Service Representative
Walmart
03.2018 - 07.2020
High School Diploma -
Telfair County High School