Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tela Scott

Aurora,Colorado

Summary

Results-driven professional with experience in cash handling and record keeping. Skilled in customer relationship management and transaction processing, contributing to streamlined operations and increased customer engagement.

Overview

13
13
years of professional experience

Work History

Teller

Robert Half
Aurora, Colorado
06.2025 - Current
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Processed customer transactions with efficiency and accuracy.
  • Assisted customers with account inquiries and service requests, resolving issues efficiently.
  • Managed cash drawer, ensuring accurate balancing at shift end.
  • Resolved customer complaints, ensuring high levels of customer satisfaction.
  • Promoted bank products and services, enhancing customer engagement and satisfaction.
  • Collaborated with team members to streamline daily operations.

Dispatcher

Robert Half
Denver, Colorado
02.2018 - 05.2025
  • Prioritized urgent requests to ensure timely service delivery.
  • Resolved scheduling conflicts to optimize technician routes and efficiency.
  • Coordinated schedules for field technicians and service requests.
  • Managed communication between clients and service teams effectively.
  • Utilized dispatch software to track job statuses and resource allocation.
  • Maintained accurate records of dispatch activities and communications.
  • Provided support to management in developing process improvements for dispatch operations.

Supervisory Specialist

Staples
Aurora, Colorado
11.2013 - 12.2017
  • Trained and mentored staff on customer service best practices.
  • Assisted with loss prevention strategies to safeguard company assets.
  • Facilitated communication between departments to streamline operations.
  • Conducted regular meetings with staff to discuss progress and address any issues or concerns.
  • Identified opportunities for process optimization within the department.
  • Resolved conflicts between personnel.
  • Reviewed customer feedback forms to identify areas needing improvement.
  • Addressed customer inquiries related to products and services offered by the organization.
  • Maintained open communication channels with other departments.

Education

GED -

Emily Griffith Technical College
Denver, CO
04-1992

Some College (No Degree) - General Studies

Communtiy College of Denver
Denver, CO

Skills

  • Cash handling
  • Transaction processing
  • Cash drawer management
  • Customer account management
  • Bank product promotion
  • Customer relationship management
  • Financial documentation

Timeline

Teller

Robert Half
06.2025 - Current

Dispatcher

Robert Half
02.2018 - 05.2025

Supervisory Specialist

Staples
11.2013 - 12.2017

GED -

Emily Griffith Technical College

Some College (No Degree) - General Studies

Communtiy College of Denver
Tela Scott