Results-driven professional with experience in cash handling and record keeping. Skilled in customer relationship management and transaction processing, contributing to streamlined operations and increased customer engagement.
Overview
13
13
years of professional experience
Work History
Teller
Robert Half
Aurora, Colorado
06.2025 - Current
Handled large volumes of currency quickly and accurately with minimal errors.
Processed customer transactions with efficiency and accuracy.
Assisted customers with account inquiries and service requests, resolving issues efficiently.
Managed cash drawer, ensuring accurate balancing at shift end.
Resolved customer complaints, ensuring high levels of customer satisfaction.
Promoted bank products and services, enhancing customer engagement and satisfaction.
Collaborated with team members to streamline daily operations.
Dispatcher
Robert Half
Denver, Colorado
02.2018 - 05.2025
Prioritized urgent requests to ensure timely service delivery.
Resolved scheduling conflicts to optimize technician routes and efficiency.
Coordinated schedules for field technicians and service requests.
Managed communication between clients and service teams effectively.
Utilized dispatch software to track job statuses and resource allocation.
Maintained accurate records of dispatch activities and communications.
Provided support to management in developing process improvements for dispatch operations.
Supervisory Specialist
Staples
Aurora, Colorado
11.2013 - 12.2017
Trained and mentored staff on customer service best practices.
Assisted with loss prevention strategies to safeguard company assets.
Facilitated communication between departments to streamline operations.
Conducted regular meetings with staff to discuss progress and address any issues or concerns.
Identified opportunities for process optimization within the department.
Resolved conflicts between personnel.
Reviewed customer feedback forms to identify areas needing improvement.
Addressed customer inquiries related to products and services offered by the organization.
Maintained open communication channels with other departments.