Telena Woods
Carl Junction,MO
Summary
Knowledgeable support staff with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
AdaptHealth
02.2024 - 07.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Child Care
Ymca
03.2023 - 02.2024
- Maintained a clean, organized, and safe daycare facility for children to learn and grow in.
- Collaborated with childcare staff to ensure a safe and nurturing environment for all children.
- Complied with state and federal child care provider guidelines and regulations.
Team Trainer
Taco bell
01.2021 - 02.2023
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
Education
High school diploma -
Oskaloosa, IASkills
- Conflict resolution
- Call center experience
- Customer focus
- Complaint handling
- CRM software
Certification
CPR Certification
Timeline
CSR - Customer Service Representative
AdaptHealth
02.2024 - 07.2024
Child Care
Ymca
03.2023 - 02.2024
Team Trainer
Taco bell
01.2021 - 02.2023
High school diploma -
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