Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
My Passion
References
Timeline
Generic

Telia Steele

Monroe,Michigan

Summary

I am A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. as well as a diligent College Student focused on education and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

I am also a Motivated high school graduate with a track record of academic excellence looking for work in the field of education. I intend to develop professional work experience utilizing excellent communication and time management skills.

I am an Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth

Overview

7
7
years of professional experience

Work History

Host

Cracker Barrel Old Country Store
Monroe, MI
08.2022 - Current
  • Monitored dining area to assess server capacity and estimate wait times.
  • Provided excellent customer service by anticipating customer needs.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Greeted guests upon arrival and provided them with menus.
  • Informed patrons of establishment specials and promotions.
  • Provided customers with accurate wait times and monitored waiting list.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Performed light administrative duties such as filing documents and taking messages.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Managed dining room layout to maximize efficiency of staff members.

Library Volunteer

Dorsch Memorial Library
Monroe, MI
06.2017 - 06.2019
  • Oversaw summer reading program for school-age children to encourage literacy.
  • Answered questions from patrons in person and via telephone regarding library policies, practices and procedures.
  • Greeted visitors at the circulation desk and provided information about library services.
  • Supported librarians by helping them prepare materials for classes or workshops offered at the library.
  • Inspected returned books for condition and due-date status and computed fines.
  • Assisted with regular and special events such as book groups, coffee clubs, and storytime for children.
  • Answered routine inquiries and referred patrons to librarians.
  • Read stories to preschool children to help increase key language, literacy, and social skills.
  • Work with kids of all ages to strengthen their reading skills
  • create fun hands-on activities for the children

Education

High School Diploma -

Monroe High School
Monroe, MI
06-2022

Associate of Applied Science - Early Childhood Education

Monroe County Community College
Monroe, MI

Skills

  • Reservation Coordination
  • Guest Relations
  • Front of House Organization
  • Customer Service
  • Complaint Handling
  • Guest Engagement
  • Guest Seating
  • Restroom Servicing
  • Special Dietary Requirements
  • Dining Customer Service
  • Effective Customer Upselling
  • Positive and Professional
  • Table Setting Arrangements

Affiliations

  • Outside of being an employee at Cracker Barrel in Monroe Michigan and outside of being a college student I am a very active member in my community I volunteer Quite a bit most of my volunteer work focuses on children may that be Library events and library summer clubs to musical and coral events hosted by my old high school.
  • I am part of a group called Project SAFE space where are main focus is creating a welcoming and safe environment for people on campus at Monroe County Community College we tackle issues such as diversity racial tension sexual and gender identities and things along those lines Overall when I'm not working or studying I pride myself on being an active member of my community and always trying to strengthen my community.

Accomplishments

  • In 2022 when I was a senior in high school I received an award for having a GPA of 3.0 or higher throughout the entirety of my senior year

My Passion

  • I Have added a section on my resume titled My passion to discuss what I am passionate about as someone who is focusing their area of study on early childhood education I am truly passionate about not only learning but children because I truly believe children are our future and it is our job to make sure that we are creating the most successful responsible independent versions of these children and the way to do that is through education and I have so much respect for educators across the board and I can't wait to be one day.

References

References available upon request.

Timeline

Host

Cracker Barrel Old Country Store
08.2022 - Current

Library Volunteer

Dorsch Memorial Library
06.2017 - 06.2019

High School Diploma -

Monroe High School

Associate of Applied Science - Early Childhood Education

Monroe County Community College
Telia Steele