Teliah Fells
Tupelo,MS
Summary
Human resources specialist with experience in employee relations, recruitment, and team development across organizational support functions. Strengths in communication, conflict resolution, and problem-solving to improve workplace outcomes. Experienced implementing employee development initiatives to strengthen team performance, increase productivity, and support collaboration. Proficient in HR software and administrative streamlining to maintain operational efficiency.
Overview
11
11
years of professional experience
Work History
Human Resources Specialist
Toyota Motor Manufacturing
Blue Springs, Mississippi
08.2020 - 09.2026
- Supported Toyota Motor Manufacturing employee relations and policy interpretation
- Maintained confidential personnel files and HR records in compliance systems
- Assisted with benefits enrollment, leave administration, and employee questions
- Facilitated training sessions on attendance, safety, and workplace procedures
- Trained employees on HR procedures, forms, and workplace policies.
Call Center Supervisor
iQor
Tupelo, Mississippi
06.2019 - 08.2020
- Supervised call center agents and monitored daily service standards.
- Coached agents on call handling, scripts, and customer issue resolution.
- Reviewed calls and feedback to improve agent performance and quality.
- Trained new hires on phone systems, policies, and procedures.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Food Service Team Leader
North Mississippi Health Services
Tupelo, Mississippi
08.2018 - 07.2020
- Led daily food service operations, ensuring high standards for quality, cleanliness, safety, and customer service.
- Coordinated food preparation, meal service, stocking, and sanitation to ensure efficient operations in a healthcare setting.
- Facilitated training and onboarding of employees on food service protocols and safety standards to enhance team compliance.
- Monitored work areas for compliance with food safety, sanitation, and organizational policies.
- Addressed customer and operational issues promptly while maintaining a calm demeanor to uphold service quality.
Management
Taco Bell
Tupelo, Mississippi
06.2015 - 05.2019
- Supervised daily operations for company departments and service standards.
- Coordinated staff schedules, assignments, and shift coverage for company needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on procedures, safety, and customer service expectations.
- Managed customer service inquiries and complaints in a timely manner.
Education
Associate of Science -
Northeast Mississippi Community College
Booneville, MS12-2027
High School Diploma -
Tupelo High School
Tupelo, MS05-2017
Skills
- Customer service
- Microsoft Office Suite
- Performance management
- Training development
- Team leadership
- Conflict resolution
- Coaching
- Team building
- Problem-solving
Timeline
Human Resources Specialist
Toyota Motor Manufacturing
08.2020 - 09.2026
Call Center Supervisor
iQor
06.2019 - 08.2020
Food Service Team Leader
North Mississippi Health Services
08.2018 - 07.2020
Management
Taco Bell
06.2015 - 05.2019
Associate of Science -
Northeast Mississippi Community College
High School Diploma -
Tupelo High School