Summary
Overview
Work History
Education
Skills
Timeline
Generic

TELLANI GRIFFIN

ORLANDO

Summary

Skilled Pharmacy Technician experienced in prescription processing and medication dispensing. Demonstrates strong customer service by managing high-volume interactions and efficiently resolving concerns. Thrives in fast-paced environments, focusing on accuracy and customer satisfaction.

Overview

10
10
years of post-secondary education
4
4
years of professional experience

Work History

Pharmacy Technician

Walgreens
05.2024 - Current
  • Accurately dispense medications in compliance with pharmacy regulations and safety standards
  • Assisted pharmacists with prescription preparation, verification, and processing to ensure accurate and timely medication dispensing
  • Performed medication interaction checks using pharmacy software to enhance patient safety
  • Maintain accurate pharmacy inventory and assist with ordering and restocking supplies
  • Provided courteous, knowledgeable service to patients, addressing questions and concerns to improve customer satisfaction
  • Support a fast-paced retail pharmacy environment while maintaining attention to detail

Customer Service Specialist

Truist
07.2022 - 04.2024
  • Resolved billing issues, service concerns, and general inquiries to deliver top-tier customer support
  • Handled escalated customer complaints with a calm and positive demeanor to enhance customer experience
  • Leveraged strong communication and problem-solving skills to achieve high levels of customer satisfaction
  • Managed high volumes of incoming calls and emails with professionalism and efficiency
  • Documented customer interactions accurately to support follow-up and resolution
  • Consistently met performance metrics for response time, quality, and customer satisfaction

Education

Bachelor of Science -

Florida Agricultural and Mechanical University (FAMU)
Tallahassee, FL
01.2020 - 07.2026

High School Diploma -

South Ridge High School
Miami, FL
07.2015 - 01.2019

Skills

  • Medication Dispensing
  • Prescription Processing
  • Pharmacy Operations
  • Inventory Management
  • Customer Service Excellence
  • Time Management
  • Problem Solving
  • Communication
  • Teamwork
  • Active Listening
  • Patience & Empathy

Timeline

Pharmacy Technician

Walgreens
05.2024 - Current

Customer Service Specialist

Truist
07.2022 - 04.2024

Bachelor of Science -

Florida Agricultural and Mechanical University (FAMU)
01.2020 - 07.2026

High School Diploma -

South Ridge High School
07.2015 - 01.2019
TELLANI GRIFFIN