Telondia Harkness
Anderson,SC
Summary
Personable Enrollment Specialist with talents in customer service. Easily adapts to changing assignments and multiple priorities. Excellent telephone and email skills. Consistently remains calm in stressful circumstances. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Enrollment Specialist
Conduent
Anderson, SC
01.2021 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Westside High School
Anderson, SCSkills
- Critical Thinking
- Promotional support
- Problem-solving abilities
- Active Listening
- Positive and professional
- Researching
- Customer Service
Timeline
Enrollment Specialist
Conduent
01.2021 - 01.2024
High School Diploma -
Westside High School
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