Telva Manzano
Surgical scheduler
Clinton,MD
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding, bilingual with over 14 years of experience in the medical field. Skilled in organizing paperwork. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective communicator with excellent interpersonal skills. Able to create, build and manage productive relationships with medical professionals, patients, pharmaceutical representatives, insurance companies, contractors and vendors. Excellent abilities in identifying, researching and resolving issues, generally initiating corrective actions with only limited involvement by supervisor.
Overview
17
17
years of professional experience
Work History
Surgery Scheduling Coordinator
MedStar Health ENT WALDORF
01.2022 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Resolved scheduling conflicts to maintain high-quality patient services.
Practice Coordinator
The Center for Advanced Orthopedics
01.2014 - 05.2022
- Coordinated and supervised all patient-related administrative matters, including patient scheduling, registration, financial counseling, development and management of medical records, billing and collection, and data entry and processing
- Managed releases of patient information to lawyers and other interested parties; remained HIPAA compliant
- Researched and compiled clinical information from patient medical records, and prepared responses to insurance companies in order to obtain prior authorization
- Developed appeals to contest insurance denials claims
- Established partnerships with local healthcare providers to offer comprehensive services for patients.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Reduced wait times for patients by efficiently managing daily clinic operations.
- Ensured compliance with HIPAA regulations by implementing strict privacy policies.
- Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
- Ordered all office supplies and kept check on inventory levels.
Front Office Coordinator
Robert J. Gancayco,MD Pediatrician
09.2007 - 11.2013
- Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
Education
High School Diploma -
TC Williams
Alexandria, VA06.2003
Skills
- HIPAA Compliance
- Patient coordination
- Surgical Knowledge
- Insurance Verification
- Insurance Authorizations
- Procedure scheduling
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduling Coordinator
MedStar Health ENT WALDORF
01.2022 - Current
Practice Coordinator
The Center for Advanced Orthopedics
01.2014 - 05.2022
Front Office Coordinator
Robert J. Gancayco,MD Pediatrician
09.2007 - 11.2013
High School Diploma -
TC Williams
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