Telvin Calloway Jr
Palm Beach Gardens,FL
Summary
Dynamic and adaptable professional with a proven track record at Senior Lifestyle and Amazon, excelling in customer service and effective problem-solving. Demonstrated ability to enhance team performance and client satisfaction through strong work ethic and exceptional communication skills. Achieved increased accuracy in daily cash deposits and inventory management, showcasing meticulous attention to detail and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Concierge
Senior Lifestyle
Jupiter, FL
06.2022 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Warehouse Ambassador
Amazon
Jupiter, FL
09.2021 - 06.2022
- Trained new team members on warehouse procedures, fostering a strong work ethic and commitment to company standards.
- Participated in regularly scheduled team meetings to discuss performance metrics, identify areas for improvement, and share best practices among colleagues.
- Maintained a clean, organized warehouse environment to promote productivity and minimize accidents or injuries.
- Resolved discrepancies between physical inventory counts and system records through diligent investigation and follow-up actions as necessary.
Closing Manager
The Habit Burger Grill
08.2019 - 08.2021
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Enhanced communication and partnership between staff and vendors.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Some College -
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL05.2021
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Timeline
Concierge
Senior Lifestyle
06.2022 - Current
Warehouse Ambassador
Amazon
09.2021 - 06.2022
Closing Manager
The Habit Burger Grill
08.2019 - 08.2021
Some College -
Palm Beach State College
High School Diploma -
Palm Beach Gardens High School