Temara Wright
Miramar,FL
Summary
Detail-oriented and organized professional with 7+ years of experience in inventory management, customer service, and data entry. Proficient in scheduling, de-escalation, and Microsoft tools, ensuring operational efficiency and accuracy. Demonstrates strong problem-solving skills and a commitment to maintaining high standards of quality and safety.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Dispatcher
AECOM
Miami, FL
06.2023 - Current
- Responded quickly to calls from law enforcement officers in need of assistance.
- Monitored traffic flow patterns to identify potential issues before they become problems.
- Organized tow trucks for vehicles that needed to be removed from the highway due to mechanical failure or accident damage.
- Assisted with traffic control and management at crash sites, construction zones, and other hazardous areas.
- Worked closely with law enforcement agencies throughout the region by providing information about road conditions, traffic flow.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
Laboratory Assistant
Memorial Healthcare System
Hollywood, Florida
04.2022 - 05.2023
- Prepared samples for analysis by following standard laboratory procedures.
- Assisted in training new personnel on proper use of laboratory equipment or techniques.
- Performed routine maintenance tasks such as cleaning glassware and other lab equipment.
- Conducted quality control checks on products to ensure accuracy of results.
- Provided exceptional customer service to internal and external stakeholders, addressing inquiries and concerns promptly.
- Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.
- Prepared specimens and forms for transport to outside laboratories.
Biologics Assistant
Oneblood
Orlando, FL
11.2021 - 04.2022
- Manage biologics inventory, ensuring timely availability of critical materials for lab operations.
- Develop and validate quality control methods, enhancing product reliability and safety.
- Maintain a clean, safe lab environment, adhering to strict safety guidelines.
- Manufacture and distribute blood products, complying with industry standards.
- Perform quality control checks on equipment, ensuring operational efficiency and accuracy.
- Optimized biologics inventory management, enhancing lab efficiency and ensuring timely availability of critical materials for research and production.
- Streamlined platelet product processing, improving check-in, split, and finalization procedures, resulting in reduced processing time and increased output.
- Implemented rigorous quality control checks on equipment, maintaining high standards of accuracy and reliability in biologics manufacturing processes.
- Collaborated with team to fulfill customer orders on time, ensuring shipping deadlines were met.
- Tracked and recorded inventory movements using computer systems, ensuring accuracy and efficiency.
Warehouse Associate
Amazon
West Palm Beach, FL
11.2019 - 11.2021
- Managed inventory by counting and organizing products, maintaining optimal warehouse operations.
- Picked and staged orders per pick lists and packing slips, ensuring order accuracy.
- Prepared shipments for outbound transport, verifying contents and labeling correctly.
- Meticulously managed inventory counts and product organization. Ensured precise order picking and staging, minimizing errors and returns.
- Proposed and implemented process improvements for outbound shipment preparation. Developed creative solutions to enhance labeling and content verification.
- Streamlined inventory management, enhancing warehouse efficiency. Developed creative solutions for outbound shipment processes, reducing errors and improving accuracy.
Call Center Representative
Alorica
Miami Lakes, FL
12.2017 - 10.2019
- Utilized CRM software to document interactions and track issue resolution, enhancing efficiency.
- Trained in product knowledge, providing accurate and timely information to callers.
- Achieved high customer satisfaction through effective communication and problem-solving.
- Managed high volume of calls and emails, prioritizing needs for prompt resolution.
- Delivered exceptional service by actively listening and providing accurate solutions.
- Streamlined customer issue resolution process, reducing average handling time and boosting overall satisfaction ratings for the call center team.
- Streamlined customer issue resolution, significantly reducing average handling time and enhancing overall satisfaction ratings for the call center team.
- Pioneered new approaches to customer service, integrating product knowledge with effective communication to deliver tailored solutions and exceed satisfaction targets.
Education
High school diploma -
Miami Norland Senior High
Miami Gardens, FL05.2017
Skills
- Data entry
- Excel
- Microsoft
- Customer Service
- Inventory scheduling
- Filing
- Tool/technology
- Comprehension
- De-escalation
- Laboratory procedures
- Quality control
- Traffic management
Locations
Miramar, Miramar, FL, 33025
Timeline
Dispatcher
AECOM
06.2023 - Current
Laboratory Assistant
Memorial Healthcare System
04.2022 - 05.2023
Biologics Assistant
Oneblood
11.2021 - 04.2022
Warehouse Associate
Amazon
11.2019 - 11.2021
Call Center Representative
Alorica
12.2017 - 10.2019
High school diploma -
Miami Norland Senior High