Tempestt Burdine
Upland,CA
Summary
Experienced branch member specialist with 17+ years of expertise in administrative skills, critical thinking, and communication skills. Seeking to transition into Human Resources to make a meaningful contribution and acquire new skills and insights.
Overview
21
21
years of professional experience
Work History
Branch Member Service Specialist
Automobile Club of Southern California
Upland, CA
05.2006 - Current
- Administrative functions for the branch such as bookkeeping, balancing drawers, processing FIRM requests and serving as branch bookstore coordinator
- Coach employees while exceeding goals and monitoring goal results
- Fulfilment of member requests such as: issuing IDP’s, planning road trips, taking passport photos, selling attraction tickets
- Support and execute the DMV daily auditing and balancing process for branch
- Proven ability to exceed assigned sales and service quality goals
- Utilize advanced DMV knowledge and Club member relations to best serve members
- Adheres to strict confidentiality requirements
- Process notary transactions according to National Notary Association and Club guidelines
- Support corporate initiatives to improve membership retention by exceeding auto pay goals and capturing accurate member information
Supervisor
Starbucks
04.2004 - 05.2006
- Training and coaching team of baristas, managed daily operations, inventory management
- Organize opening and closing duties and oversee cash handling processes
- Assess employee level of knowledge to ensure staff have an understanding of job expectations
- Support store manager through providing clear, specific and respectful feedback on staff performance
Education
Bachelor of Arts - Psychology Industrial Organizational Concentration
California State University San Bernardino
San Bernardino, CA08.2022
Associate in Arts for transfer - Psychology
Chaffey Community College
Rancho Cucamonga, CA05.2019
Skills
- Leadership
- Analytic Skills
- Effective Communication Skills
- Commitment to Lifelong Learning
- Microsoft Office
- Teamwork
- Product Knowledge
- Customer Satisfaction
Timeline
Branch Member Service Specialist
Automobile Club of Southern California
05.2006 - Current
Supervisor
Starbucks
04.2004 - 05.2006
Bachelor of Arts - Psychology Industrial Organizational Concentration
California State University San Bernardino
Associate in Arts for transfer - Psychology
Chaffey Community College
Similar Profiles
Maritza BrisenoMaritza Briseno
Emergency Roadside Dispatcher at Automobile Club of Southern CaliforniaEmergency Roadside Dispatcher at Automobile Club of Southern California
Denise PoloDenise Polo
Weekend Claims Adjustor at Automobile Club Southern CaliforniaWeekend Claims Adjustor at Automobile Club Southern California
Teresa SevillaTeresa Sevilla
Member Services Representative/Insurance Representative at Automobile Club Of Southern CaliforniaMember Services Representative/Insurance Representative at Automobile Club Of Southern California