Tenda Wells
Columbus
Summary
Dynamic Shelter Advocate with LSS Choices, skilled in client advocacy and motivational interviewing. Successfully developed tailored service plans and facilitated life skills workshops, enhancing residents' self-sufficiency. Proven ability to establish boundaries and provide emotional support during crises, ensuring clients receive compassionate care and resources for personal growth.
Overview
20
20
years of professional experience
Work History
Shelter Advocate
LSS Choices
08.2022 - Current
- Advocated for clients, providing emotional support and resources during crisis situations.
- Coordinated intake assessments to evaluate client needs and develop tailored service plans.
- Facilitated workshops on life skills, promoting personal growth and self-sufficiency among residents.
- Maintained accurate documentation of client interactions and service delivery for compliance reporting.
- Complete shelter duties to maintain, clean and safe areas.
- Provide orientation to new residents.
- Mediating between residents in difficult situations.
DPS/Caregiver, Special Needs
PALS Chrysalis Health
06.2021 - 07.2022
- Provided compassionate support to clients with daily living activities and personal care needs.
- Assisted with medication management, ensuring adherence to prescribed schedules and safety protocols.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Monitored and documented clients' health status, reporting changes to relevant parties promptly.
- Secure the health and welfare of the client
- Provide companionship
- Light house work including: cooking, cleaning, vacuuming and laundry.
- Provide medicine at the client’s schedule
Deli Associate
Kroger
01.2006 - 03.2009
- Maintained cleanliness and organization of deli area to ensure compliance with food safety standards.
- Assisted customers in selecting high-quality meats and cheeses, providing recommendations based on preferences.
- Operated slicing machines and scales to prepare and package deli products efficiently.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction scores.
- Trained new associates on food preparation techniques, safety protocols, and customer service best practices.
Customer Returns Associate
Walmart
10.2006 - 05.2007
- Processed customer returns efficiently, ensuring accuracy in product assessments and documentation.
- Collaborated with team members to streamline return procedures, enhancing overall workflow effectiveness.
- Trained new associates on return policies and systems, promoting knowledge retention and consistency in operations.
- Resolved discrepancies in returned items through thorough investigation and communication with customers and vendors.
Education
High School Diploma -
Greensville High School
Emporia, VA05-1999
Skills
- Self-care techniques
- Client advocacy
- Boundaries establishment
- Motivational interviewing
Timeline
Shelter Advocate
LSS Choices
08.2022 - Current
DPS/Caregiver, Special Needs
PALS Chrysalis Health
06.2021 - 07.2022
Customer Returns Associate
Walmart
10.2006 - 05.2007
Deli Associate
Kroger
01.2006 - 03.2009
High School Diploma -
Greensville High School