TENEEK HOLMES
Experienced Customer Service Specialist
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Driver
Lyft
Phoenix, Arizona
02.2024 - 07.2025
- Navigated city routes efficiently to ensure timely passenger pickups.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
- Communicated clearly with passengers to enhance their ride experience.
Customer Service Representative
Evan’s Towing
Queen Creek, Arizona
01.2024 - 11.2024
- Resolved customer complaints through active listening and problem-solving.
- Collaborated with team members to enhance service quality and efficiency.
- Utilized CRM software to track customer feedback and improve services.
- Provided timely responses to emails, calls, and chat inquiries from customers.
- Maintained accurate records of customer interactions and transactions.
Medical Assistant
Sono Bello
Scottsdale, AZ
07.2023 - 11.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Medical Assistant
Valley Anesthesiology consultants
Phoenix, AZ
01.2022 - 11.2022
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Incorporated outside records into charts and EHR.
- Cleaned and maintained medical equipment following procedures and standards.
- Labeled and completed lab requisitions using ICD and CPT coding.
Medical Imaging Assistant
Banner Healthcare
Mesa, AZ
05.2017 - 03.2021
- Reviewed physicians' orders to assess patients' medical imaging needs and operated radiologic equipment to capture diagnostic images for fluoroscopy, x-ray, orthopedic and CT/CAT scans.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered appointment calls to streamline office operations.
- Assisted with technical treatments and entered information within patient records and charts.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Assisted back office patient processes to reduce office wait times.
Customer Service Representative
DNL MANOR
Vallejo, CA
11.2014 - 03.2017
- Organized client contracts, records and reports to strengthen traceability.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
Customer Service Representative
Change for change
Fairfield, CA
08.2012 - 01.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Exceeded company productivity standards on consistent basis.
Caregiver
At Home Caregivers
Vallejo, CA
04.2016 - 08.2016
- Improved patient outlook and daily living through compassionate care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Supported bathing, dressing and personal care needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Laundered clothing and bedding to prevent infection.
Medical Assistant
Molina Healthcare
Sacramento, CA
01.2013 - 08.2016
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Education
Botox Assistant -
Valley Anesthesiology Consultants
02.2022
IV CERTIFIED - INJECTIONS
EAST VALLEY DIAGNOSTIC IMAGING
Chandler, AZ06.2017
Medical Assistant -
Kaplan College
Sacramento, CA07.2012
High School Diploma -
El Cajon Valley High School
El Cajon, CA06.2004
Skills
- Credit Card Payment Processing
- Report Generation
- Report Creation
- Order and Refund Processing
- Customer Account Management
- Creative Problem Solving
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Customer Service
- Customer Relations
- Medication Administration
- Post-Surgical Care
- Payment Processing
- Strong Work Ethic
- Procedure Assistance
- Problem solving
- Customer relationship management
- Team collaboration
- Conflict resolution
- Communication skills
- Time management
- Inventory management
- Appointment scheduling
- Data entry accuracy
- Active listening
- Patient care assistance
Timeline
Driver
Lyft
02.2024 - 07.2025
Customer Service Representative
Evan’s Towing
01.2024 - 11.2024
Medical Assistant
Sono Bello
07.2023 - 11.2024
Medical Assistant
Valley Anesthesiology consultants
01.2022 - 11.2022
Medical Imaging Assistant
Banner Healthcare
05.2017 - 03.2021
Caregiver
At Home Caregivers
04.2016 - 08.2016
Customer Service Representative
DNL MANOR
11.2014 - 03.2017
Medical Assistant
Molina Healthcare
01.2013 - 08.2016
Customer Service Representative
Change for change
08.2012 - 01.2017
Botox Assistant -
Valley Anesthesiology Consultants
IV CERTIFIED - INJECTIONS
EAST VALLEY DIAGNOSTIC IMAGING
Medical Assistant -
Kaplan College
High School Diploma -
El Cajon Valley High School