Teneka Floyd
Summary
Results-driven Assistant Store Manager experienced in team leadership and operational management. Enhanced store efficiency and team productivity through effective staff management and strategic planning. Delivered exceptional customer service and drove sales while maintaining compliance with standards and regulations.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Piggly Wiggly Food For Less
Sandersville, MI
01.2026 - Current
- Coordinated daily store operations and team management tasks to ensure smooth workflow.
- Facilitated inventory management and product restocking to maintain optimal stock levels.
- Trained new employees on store policies and customer service standards.
- Addressed customer inquiries and resolved issues promptly to enhance customer satisfaction.
Customer Service Manager
Harvey’s Supermarket
Sandersville, GA
05.2023 - 01.2026
- Oversaw daily operations of customer service department at Harvey's Supermarket to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices to enhance customer engagement and satisfaction.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Created schedules to optimize staffing during peak shopping hours, ensuring prompt customer service.
Education
Washington County High School
Sandersville, GASkills
- Customer service
- Sales strategy
- Inventory management
- Store opening and closing
- Scheduling coordination
- Employee training
- Staff development
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Customer service and engagement
Timeline
Assistant Store Manager
Piggly Wiggly Food For Less
01.2026 - Current
Customer Service Manager
Harvey’s Supermarket
05.2023 - 01.2026
Washington County High School