Tenillie Brown
Arverne
Summary
Dependable team player with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
Cava Grill
02.2019 - 12.2024
- Trained new staff members in customer service techniques and restarant operations.
- Developed and maintained positive relationships with guests for satisfaction.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Monitored staff performance and provided feedback and guidance.
- Enforced policies and procedures to increase efficiency.
House Cleaner
Selfhelp
09.2016 - 01.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Receptionist
Center of Architect
06.2015 - 08.2016
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
Education
GED -
Borough of Manhattan Community College
New York, NY01-2020
Skills
- Exceptional communication
- Brand representation
- Property management
- Guest relations expertise
- Cleaning and sanitization
- Front desk operations
Certification
- Food Handler Certification - ServSafe or National Restaurant Association.
Timeline
Guest Experience Manager
Cava Grill
02.2019 - 12.2024
House Cleaner
Selfhelp
09.2016 - 01.2019
Receptionist
Center of Architect
06.2015 - 08.2016
GED -
Borough of Manhattan Community College
Similar Profiles
Allen UribeAllen Uribe
Grill Cook at Cava GrillGrill Cook at Cava Grill
Assata KingAssata King
Cashier Team Lead at Cava GrillCashier Team Lead at Cava Grill
Angie MendozaAngie Mendoza
Team Member at Cava GrillTeam Member at Cava Grill
MOHAMAD ALRAJOUMOHAMAD ALRAJOU
General Manager at Cava GrillGeneral Manager at Cava Grill
Keena ChalmersKeena Chalmers
Church Volunteer at Cynthia BryantChurch Volunteer at Cynthia Bryant