Tenina Davis
Powder Springs
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
24
24
years of professional experience
Work History
Member Service-remote
Conduent/HealthEquity
Powder Springs, GA
02.2025 - Current
- Assisted callers by answering questions and supplying information regarding Employer offered FSA, HRA benefits.
- Utilized basic office equipment and technology including telephones, emails, and web browsers to execute assigned tasks
- Applied comprehensive understanding of the different aspects of Medicare Advantage to assist clients in navigating their coverage options.
- Demonstrated adherence to established policies and standard operating procedures by accurately completing timesheets, maintaining confidentiality in accordance with privacy rules, and effectively addressing numerous phone inquiries.
- Maintained current understanding of CMS regulations and policies
Shipping Clerk
Wise Business Forms
Alpharetta, GA
03.2021 - 10.2022
- Responsible for ensuring all shipments receive the proper labeling, postal charges, and are packaged to arrive safely
- Kept management and supervisors aware of product shortages to maintain accurate inventory on the company website
- Provided superb customer service when interacting with other companies and clients; ensured all communication with potential clients and external parties received a positive interaction leaving a lasting impression
- Verifies all incoming shipments are accurate by comparing the invoice to order; verifies all goods are in acceptable condition
- Accurately package, label, and weigh items to be shipped
- Make certain proper shipment methods are in place to include shipping charges
- Prepare detailed and accurate invoices to accompany shipments and ensure all items are packaged and shipped to company standards
- Schedules large shipments and plan logistics to ensure that there is Assurance
Production Specialist
Staples Production Center
Smyrna, GA
12.2012 - 01.2021
- Ran orders on time while maximizing the machines' productivity
- Properly used and cared for all equipment in compliance with operating instructions; used machine log/call list to schedule maintenance ensuring continuance in operations
- Provided excellent customer service to both internal and external parties; escalated informal/formal complaints to the appropriate parties.
Assistant Manager
Whitehall Jewelers
Towson, MD
08.2007 - 12.2008
- Received and inventoried over $100,000 worth of jewelry with zero loss
- Maintained customer records to verify purchase and insurance claims
- Conducted cash handling from customers and vendors with zero loss
- Ensured customer needs were addressed to create a personal experience with the purchase.
Supply Specialist
United States Army
Dexheim, Germany
01.2004 - 08.2007
- Managed the safeguarding and maintenance of installation supplies and equipment; including receiving, inspecting, inventorying, loading, unloading, storing, and dispositioning government assets
- Prepared all unit/organizational supply documents using installation systems
- Maintained automated supply system for accounting organizational and installation supplies/equipment
- Issued and received small arms and crew-served weapons
- Performed inventory and financial management procedures including ordering and tracking
- Supervised inventory management, storage, and preservation
- Ensured quality control and quality assurance were maintained to properly manage the property, stock, and parts
- Secured and controlled weapons and munitions in a secured area
- Scheduled maintenance on weapons and chemical masks
- Conducted and arranged Soldier training in safety, supply readiness, operational procedures, and equipment use
- Trained approximately 3,200 Soldiers during my career
- This training helped prepare Soldiers for wartime readiness
- Managed Federal budgets in excess of 1.5 million dollars
- Directly responsible for Government assets; valued over 3 million dollars
- Maintained assets and equipment with 100% accountability.
Teen Leader
Grady Memorial Hospital
Atlanta, GA
04.2002 - 09.2002
- Conducted educational training for middle school students on postponing sexual involvement.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ04-2024
High School Diploma - undefined
John McEachern HighSchool
Powder Springs, GA05-2003
Master of Science - Health Administration
University of Phoenix
Phoenix05-2026
Skills
- Six years of Customer Service
- Steadfast leader
- Proven ability to work productively with others
- Able to type 50 WPM (Words Per Minute)
- Experienced leader in stressful situations
- Proven ability to handle confidentiality
- Detailed and Organized
- Customer Relations
- Experienced with PC and Chrome Operating Systems
- Microsoft Office, Salesforce, Cisco, Adobe Creative Cloud, etc
Languages
Advance, Advance, Advance
Timeline
Member Service-remote
Conduent/HealthEquity
02.2025 - Current
Shipping Clerk
Wise Business Forms
03.2021 - 10.2022
Production Specialist
Staples Production Center
12.2012 - 01.2021
Assistant Manager
Whitehall Jewelers
08.2007 - 12.2008
Supply Specialist
United States Army
01.2004 - 08.2007
Teen Leader
Grady Memorial Hospital
04.2002 - 09.2002
High School Diploma - undefined
John McEachern HighSchool
Bachelor of Science - Healthcare Management
University of Phoenix
Master of Science - Health Administration
University of Phoenix
Veterans preference
Yes
Desired locations
US-GA-Atlanta/Metro
Country of citizenship
United States of America
Availability
Permanent, Full-Time