Teniola Adeyemi
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Shift Manager
Happy Dogs NYC
12.2021 - 10.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
Front Desk Receptionist
Jag One Physical Therapy
07.2021 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings, managing over 50 calls per day
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
Home and closet cleaning
Manhattan
06.2019 - 08.2019
- Organizing and packaging clothes, files, etc.
- packaging and transporting important files/documents to the Post office
- Updated instructional materials, ordered equipment and supplies
Babysitting
Brooklyn
11.2018 - 06.2019
- Taking care of and feeding 2 siblings ages 7 & 10
Education
BBA - Business Administration And Management
City College of New York of The City University of New York, The
New York, NY06.2026
High School Diploma -
Midwood High School at Brooklyn College
Brooklyn, NY06.2020
Skills
- Customer service oriented
- Problem-solving abilities
- Tech-Savvy
- Equipment Troubleshooting
- Staff Development
- Energetic and Enthusiastic
- Flexible Schedule
- Analytical thinking
- Performance Reviewing
- Training and Mentoring
- Punctual and Reliable
- Handling Customer Complaints
Awards
Perfect attendance award
Timeline
Shift Manager
Happy Dogs NYC
12.2021 - 10.2023
Front Desk Receptionist
Jag One Physical Therapy
07.2021 - 12.2021
Home and closet cleaning
Manhattan
06.2019 - 08.2019
Babysitting
Brooklyn
11.2018 - 06.2019
BBA - Business Administration And Management
City College of New York of The City University of New York, The
High School Diploma -
Midwood High School at Brooklyn College
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