TENISHA DOOKHIE
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Branch Officer
First National Bank of Scotia
Scotia, NY
02.2025 - Current
- Led branch operations to enhance customer service and streamline processes.
- Managed team performance through coaching, training, and development programs.
- Developed strategies to improve loan processing efficiency and customer satisfaction.
- Oversaw compliance with banking regulations and internal policies to mitigate risk.
- Analyzed market trends to inform product offerings and competitive positioning.
- Collaborated with cross-functional teams to drive initiatives that support branch goals.
- Monitored financial performance metrics, identifying areas for improvement and growth opportunities.
- Implemented marketing initiatives to promote brand awareness and attract new customers in the community.
- Created a positive work environment through effective communication, employee recognition, and team-building activities.
- Ensured regulatory compliance by reviewing internal policies, conducting audits, and addressing discrepancies in a timely manner.
- Managed branch budget to ensure optimal financial performance, monitoring expenditure and identifying cost-saving opportunities.
- Evaluated employee performance regularly, providing constructive feedback for improvement and recognizing achievements to boost morale.
- Delivered outstanding customer experiences by actively listening to client needs, offering prompt resolutions to issues raised, maintaining clear communication channels throughout interactions.
- Spearheaded the development of a comprehensive business strategy resulting in enhanced market share and profitability.
- Developed high-performing teams through targeted recruitment efforts, comprehensive training programs, and continuous professional development support.
- Increased loan portfolio growth with thorough risk assessments and proactive client engagement.
- Built strong relationships with local businesses, fostering partnerships that drove increased account openings and referrals.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Networked with local businesses, customers, and prospects through scheduled outreach and development to build new banking relationships and business.
Care Giver CDPAP
Anchor health Homecare
01.2025 - Current
- In my role I assist with the daily life support, driving, planning, cooking, etc.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained strong relationships with patients, fostering trust and communication.
- Advocated for patients' needs, ensuring access to appropriate resources and services.
- Trained new staff on best practices in patient care and safety procedures.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
HR Specialist
Broadview Fcu
11.2022 - 01.2025
- Dedicated and detail-oriented HR specialist with 2 of experience in recruitment, employee relations, and performance management. Seeking to leverage expertise in a dynamic organization to enhance workforce productivity and employee satisfaction. Managed full-cycle recruitment processes, including job postings, candidate screenings, and interviews, resulting in a 4% decrease in time-to-hire. Developed and implemented employee onboarding programs, increasing new hire retention rates.Acted as a point of contact for employee inquiries, providing guidance on HR policies and procedures. Assisted in the development and execution of employee engagement initiatives, leading to improvement in employee satisfaction scores. Supported HR team in daily operations, including maintaining employee records and managing payroll, Coordinated training sessions and workshops, enhancing employee skills and performance, Conducted exit interviews and analyzed feedback to improve retention strategies.
- Streamlined onboarding processes, reducing time-to-hire for new employees.
- Developed and implemented employee training programs to improve performance and retention.
- Managed employee benefits administration, ensuring compliance with regulations and policies.
- Established succession planning frameworks to identify future leaders within the organization and facilitate career development opportunities.
- Provided expert guidance on labor relations matters to maintain positive relationships between staff and management teams.
- Managed benefits administration, negotiating competitive packages for employees while maintaining cost controls.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Relationship Banker
Broadview FCU
01.2022 - 11.2022
- In my role, I conducted projects, open both business and consumer accounts, did wire transfers, originated a verity of loans and credit cards. Progressed to Maintain members accounts and resolving members claims and needs, keeping the cash machines up to date and filled. Maintain the ATM. I am the Advocacy Champ with GAP insurance and payment protection on all my loans I have originated or closed. Along with much more.
- Evaluated client financial information to determine loan eligibility and risk assessment.
- Streamlined application processes, reducing turnaround time for loan approvals and enhancing efficiency.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
- Led team initiatives to improve service delivery standards and client engagement strategies.
- Mentored junior bankers on compliance protocols and best practices in customer interactions.
- Developed training materials for new staff, fostering knowledge sharing in financial services expertise.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Analyzed customers' financial information to deliver personalized account guidance.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Enhanced client trust and loyalty by providing personalized financial advice and solutions.
- Played key role in developing mentorship program for new Relationship Bankers, improving team performance.
- Streamlined account opening processes, reducing wait times and improving overall client experience.
Associate Banker
Trustco Bank
01.2020 - 01.2021
- In my role, I did deposits, withdrawals, payments, made bank checks, account maintenance and much more teller duties.
- Assisted in training new associates on banking procedures and software systems.
- Streamlined account opening processes, improving overall efficiency for customers and staff.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
- Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
MBA - business management
Penn foster college
06.2025
High School - undefined
Penn Foster High School
01.2020
High School - undefined
Schenectady High School
01.2018
Skills
- Achieved high customer satisfaction by effectively resolving complaints through strategic planning and coordination Improved loan origination processes by applying credit report expertise and knowledge Enhanced customer service delivery through strong verbal communication and time management skills Strengthened team dynamics by implementing team building initiatives Streamlined cash handling and banking operations, ensuring accuracy and efficiency Optimized payroll processing and recruitment strategies to improve talent acquisition Elevated employee relations and performance management practices, fostering a positive workplace culture Advanced training and development initiatives to boost employee performance Resolved conflicts effectively while ensuring compliance with HR policies Delivered insightful data analysis and reporting through proficient use of HRIS systems
- Operations management
- Staff development
- Cash handling
- Banking
- Financial services
- Loans
- Relationship management
- Business development
- Revenue generation
- Willing to learn
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Adaptability and flexibility
- Decision-making
- Team building leadership
- Planning and coordination
- Task prioritization
- Recruitment and hiring
Certification
NMLS- 2387518
NYS Life Insurance-LA1757591
Timeline
Senior Branch Officer
First National Bank of Scotia
02.2025 - Current
Care Giver CDPAP
Anchor health Homecare
01.2025 - Current
HR Specialist
Broadview Fcu
11.2022 - 01.2025
Relationship Banker
Broadview FCU
01.2022 - 11.2022
Associate Banker
Trustco Bank
01.2020 - 01.2021
High School - undefined
Penn Foster High School
High School - undefined
Schenectady High School
MBA - business management
Penn foster college