Summary
Overview
Work History
Education
Skills
Timeline
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Tenisha Jackson

Guilford,CT

Summary

Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Good Will Industries
Milford, Connecticut
01.2024 - 06.2024
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Assisted customers with product selection when needed.
  • Provided on-the-job training to new staff members.

Customer Service Specialist

Big Y Supermarket
Old Lyme
01.2022 - 12.2023
  • Monitored call center queues daily in order to respond promptly to customer inquiries.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.

Gas Station Attendant

Route 66
Guilford, CT
02.2019 - 12.2021
  • Restocked supplies such as paper towels, napkins, cups when necessary.
  • Recorded sales information into computerized system accurately and timely.
  • Provided directions and information about local attractions upon request from customers.

Education

High School Diploma -

Pennsauken High School
Pennsauken, NJ
04-1999

Skills

  • Inventory Control
  • Labor and food cost control
  • Schedule Management
  • Safety reviews
  • Customer-Oriented
  • Schedule oversight

Timeline

Shift Supervisor

Good Will Industries
01.2024 - 06.2024

Customer Service Specialist

Big Y Supermarket
01.2022 - 12.2023

Gas Station Attendant

Route 66
02.2019 - 12.2021

High School Diploma -

Pennsauken High School

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Tenisha Jackson