Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic
Tenisha Marble

Tenisha Marble

Southfield,Mi

Summary

Amiable Customer Experience Agent with 30 years of experience managing high customer call volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Marriott
03.2024 - Current
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Maintained accurate records of all guests' stays and charges.
  • Provided information regarding hotel amenities, services, and local attractions.
  • Updated computer system with current guest information.
  • Verified identification for security purposes prior to issuing room keys.
  • Prepared documents related to guest accounts including invoices, reservations.
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
  • Responded promptly to emails sent by customers seeking assistance with their stay.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.

Notary Signing Agent

Labrentllc
11.2015 - Current
  • Performed notarizations for loan documents, affidavits, and other legal documents.
  • Prepared and checked loan packages to ensure accuracy of all required signatures.
  • Assisted clients with properly completing paperwork prior to notarization.
  • Provided explanations of legal documentation to clients prior to notarization.
  • Ensured that all necessary forms were signed in the presence of a Notary Public.
  • Maintained accurate records of all notarial acts performed including date, time, location, type of document and parties involved.
  • Reviewed loan documents for completeness prior to signing.
  • Educated customers on the importance of proper signing procedures and protocol.
  • Researched public records when requested by employers or lenders.
  • Maintained confidentiality regarding sensitive information related to each transaction.
  • Adhered to applicable state laws governing notaries public.
  • Responded quickly and professionally to customer inquiries via phone or email.
  • Utilized electronic signature software applications for remote online signings.
  • Delivered completed loan packages within specified deadlines set by employers or lenders.
  • Conducted detailed quality control checks on every document before returning them back to employers or lenders.
  • Contracted with various agencies to complete personal loan packages.
  • Reviewed loan documents for completeness and compliance with state and federal regulations.
  • Verified identification of signee by looking through identification documents, licenses and passports.
  • Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
  • Liaised between borrowers, loan officers and escrow officers to facilitate smooth and efficient loan closing process.
  • Prepared registered and certified mail for dispatch.
  • Achieved timeline and quality targets when organizing large volume of records.
  • Coordinated support to facilitate general office operations.
  • Maintained positive working relationship with fellow staff and management.

Police Officer

City Of Detroit Police Department
08.1994 - 04.2020
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Organized crime scene investigation, collected evidence, and interviewed witnesses.
  • Assisted with the enforcement of all applicable laws, ordinances, and regulations.
  • Prepared detailed reports on incidents and arrests made.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Investigated suspicious persons or activities to determine if criminal activity was present.
  • Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
  • Observed court proceedings related to cases involving police work.
  • Developed positive relationships with members of the community through outreach programs.
  • Utilized various technologies including computers, cameras, radar guns., to complete job duties.
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Provided testimony in court when necessary concerning investigations conducted.
  • Diffused active disturbances with de-escalation techniques, compassion and combat skills.
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
  • Interviewed witnesses and victims to determine critical details relevant to each case.
  • Documented observations and actions by radioing information and completing reports.
  • Observed and recorded details of criminal events according to departmental protocol.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
  • Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
  • Maintained safe and secure environments for court proceedings.
  • Attained staff feedback to deliver information to superiors for corrective action.
  • Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.
  • Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
  • Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.

Education

Some College (No Degree) - Early Childhood Special Education

Ashford University
San Diego, CA

Associate of Science - Criminal Justice

Henry Ford College
Dearborn, MI
06-2002

Skills

  • Guest Relations
  • Effective Planning
  • Payment Processing
  • Complaint resolution
  • Administrative Skills
  • Time Management
  • Conflict Management
  • Microsoft Office
  • Listening Skills
  • Analytical mastery
  • Word Processing
  • Customer Service
  • Problem-solving skills

Accomplishments

Was nominated for the rose award for explaininary hospitality services and customer relations skills

Additional Information

10+ years of working independently, 30+ years of customer service experience, 100+ plus meetings scheduled and document processing with financial institutions, Proficient in Microsoft software, Typing skills are over 30wpd, 1 year of travel agents experience, Ability to provide customers with a professional proficient experience during the meeting, Ability to develop and maintain positive relationship with customers

Certification

X

Cyber security certification

Phlebotomy certification

Explosive devices technician certification

Firearms examiner certification

Integrated ballistic investigation training

Expert witness in Firearms/disposal device cases

Timeline

Front Desk Clerk

Marriott
03.2024 - Current

Notary Signing Agent

Labrentllc
11.2015 - Current

Police Officer

City Of Detroit Police Department
08.1994 - 04.2020

Some College (No Degree) - Early Childhood Special Education

Ashford University

Associate of Science - Criminal Justice

Henry Ford College

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Tenisha Marble