Tennille Feliz
New York,NY
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
20
20
years of professional experience
Work History
Front Desk Medical Receptionist
Medical Associates Of New York
02.2019 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Shift Supervisor
Lord and Taylor
10.2016 - 02.2019
- Daily deposit and manage cash handling books, Shift Change, Open and Close registers
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Retail Store Supervisor
Toys R Us
06.2010 - 10.2016
- Answered product questions and assisted customers in selection and checkout.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Oversaw employees and store functions on daily basis.
- Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
Shift Supervisor
Starbucks
05.2004 - 09.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
Skills
- Quick learner
- Able to handle multiple tasks with minimal management
- Excellent communication skills, highly organized
- Professional phone manner and appearance
References
Available upon request
Timeline
Front Desk Medical Receptionist
Medical Associates Of New York
02.2019 - Current
Shift Supervisor
Lord and Taylor
10.2016 - 02.2019
Retail Store Supervisor
Toys R Us
06.2010 - 10.2016
Shift Supervisor
Starbucks
05.2004 - 09.2014
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