Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teocea Jacobs

Houston,TX

Summary

Community oriented and results-driven program and project management professional with excellent communication and written skills, proven ability to meet or exceed project goals. Strong interpersonal skills, ability to work well with others in a supervisory role.

Overview

12
12
years of professional experience

Work History

Crisis Specialist

RMCP
10.2023 - Current
  • Provides counseling to individuals in crisis who contact 988 via phone


  • Provides mental health information and referrals as requested using the database system.


  • Intervenes to help suicidal individuals using the least invasive form of intervention possible to ensure safety of client.


  • Always provides opportunity for individuals in crisis to consent for services, unless they are a safety risk to themselves or others.


  • Works collaboratively with individuals in crisis and respects their right to be involved in their care and other related decisions.


  • Develops and implements crisis related safety plans.


  • Requests and connects with local mental health center crisis team for intervention assistance as needed.


  • Engages Crisis Response teams or 911 to assist in response for clients at imminent risk of harm to themselves or others.


  • Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift



Crisis Intervention Counselor

The Harris Health Center
02.2022 - 10.2023
  • Provide crisis intervention to families whose children were at risk of psychiatric hospitalization
  • Conduct daily risk assessments within the client's natural environment in order to ensure the safety of the child
  • Participate in case reviews related to the client compliance and progress in treatment activities
  • Consult with parents, teachers, and other school personnel to determine causes of problems, such as truancy, and to implement solutions
  • Counsel students whose behavior, school progress, or mental or physical impairment indicated a need for assistance, diagnosing students' problems and arranging for needed services
  • Provide assessments, counseling, and case management services to youth and families
  • Counsel parents with child rearing problems, interviewing the child and family.

Payroll/HR Specialist

Commutair
10.2019 - 01.2022
  • Worked extensively with EasyPay software and other payroll-based applications
  • Educated and assist clients navigating the ADP PayXpert web application and reviewed ADP regulations
  • Worked effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress
  • Contributed to the development of Managed Services through the generation of new product and service ideas
  • Provided assistance to Payroll Coordinator for the entry and audit of paydata batches on payroll processing week
  • Collected and process wage and deduction factors affecting employee earnings (ADP)
  • Resolved year-end related issues concerning quarterly tax reports, W-2(s) and annual earnings/hours reports
  • Researched and resolve payroll discrepancies by collecting and analyzing data.

Human Resources Recruiter

United Healthcare
09.2016 - 10.2019
  • Established recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs
  • Created applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport
  • Determined applicant requirements by studying job description and job qualifications
  • Attracted applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites
  • Determined applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements
  • Arranged management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours
  • Evaluated applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications
  • Managed new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.

Human Resource Assistant

United Healthcare
03.2012 - 09.2016
  • Maintained employee data and kept updated accounts of all employment records
  • Assisted in recruiting and training of new employees for the marketing and IT teams
  • Administered payroll information, compensation materials, and benefits programs
  • Supported daily operations of busy human resources department
  • Mentored employees through personal and professional issues.

Education

Masters in Social Work -

Louisiana State University

Bachelor of Science -

Texas Southern University

Certificate -

Houston Community College

Skills

  • Typing 73 WPM
  • Word, Excel and PowerPoint
  • Customer Relations
  • Multitasking
  • Active Listening

Timeline

Crisis Specialist

RMCP
10.2023 - Current

Crisis Intervention Counselor

The Harris Health Center
02.2022 - 10.2023

Payroll/HR Specialist

Commutair
10.2019 - 01.2022

Human Resources Recruiter

United Healthcare
09.2016 - 10.2019

Human Resource Assistant

United Healthcare
03.2012 - 09.2016

Masters in Social Work -

Louisiana State University

Bachelor of Science -

Texas Southern University

Certificate -

Houston Community College

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Teocea Jacobs