Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teona Lenard

San Diego,CA

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

211 San Diego
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Home Health Aide

Sunrise way
07.2021 - 02.2022
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Managed patient transportation and appointment scheduling.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.

Fulfillment Associate

Macys Department Store
10.2020 - 03.2021
  • Accepted, processed and quickly filled orders.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Packed merchandise for delivery and moved items to delivery area.
  • Wrapped and moved pallets to designated carrier area.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.

Personal Shopper

Amazon
11.2019 - 07.2020
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Suggested comparable products to replace out-of-stock items.

Team Member

Target
11.2019 - 01.2020
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Answered questions about store policies and concerns to support positive customer experiences
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.

Cashier

Smash Burger
01.2019 - 06.2019
  • Assisted customers with special services, account updates and promotional options
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Used cash registers and POS systems to request and record customer orders and compute bills.

Fulfillment Associate

Macys
11.2018 - 02.2019
  • Received and reviewed new orders, located requested merchandise and, 531-6624
  • Teona.lenard@gmail.com promptly initiated processing
  • Operated frequency scanners to track shipment progression and input data into shipping system
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.

Cook

Sonic Drive
10.2014 - 06.2017
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.

Education

Some College (No Degree) -

Grossmont College
El Cajon, CA

Crawford High School
San Diego, CA
05.2015

Skills

  • Compassionate Client Care
  • Emotional Support and Companionship
  • Willing to Learn
  • Teamwork and Collaboration
  • Customer Service
  • Excellent Communication
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Problem-Solving Abilities
  • Data Entry
  • Responding to Difficult Customers

Timeline

Customer Service Representative

211 San Diego
03.2023 - Current

Home Health Aide

Sunrise way
07.2021 - 02.2022

Fulfillment Associate

Macys Department Store
10.2020 - 03.2021

Personal Shopper

Amazon
11.2019 - 07.2020

Team Member

Target
11.2019 - 01.2020

Cashier

Smash Burger
01.2019 - 06.2019

Fulfillment Associate

Macys
11.2018 - 02.2019

Cook

Sonic Drive
10.2014 - 06.2017

Some College (No Degree) -

Grossmont College

Crawford High School

Similar Profiles

CREATE PROFILE
Teona Lenard