Teonda Anderson
Shelby,NC
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level IT Specialist position to help launch career while achieving company goals.
Overview
4
4
years of professional experience
Work History
Jr. Loan Processor
NewRez Mortgage
08.2020 - 11.2021
- Managed customer inquiries and provided information through inbound and outbound calls
- Assessed customer account details, identifying and addressing current issues to provide viable solutions.
- Utilized sales expertise to promote products and maximize upsell opportunities
- Maintained loan processing records and updated database for accuracy.
- Efficiently managed customer accounts by recording actions taken, resolving issues, and documenting customer information.
- Reviewed loan applications and supporting documents to ensure accuracy of information.
Technical Support Associate
Verizon Wireless
Greenville, SC
05.2018 - 01.2020
- Handled large volume of incoming customer inquiries via phone, chat, and email regarding technical problems, billing matters, account access, and product queries
- Identified and resolved issues through utilization of the latest patches, releases, virus detection, and troubleshooting techniques.
- Reviewed support cases for accuracy and troubleshooting, identifying required process enhancements.
- Tracked, documented, and retrieved information in the call tracking database.
- Resolved issues related to network connectivity, printers, operating systems, applications, and other IT-related topics.
Education
High school Diploma -
Southside High School
Information technology-foundations(2023) -
Cleveland Community College
Network technician-2024 -
Cleveland Community College
Associates in Cybersecurity-2025 -
Cleveland Community College
Skills
- Excellent Customer Service
- Oral & Written Communication
- Multi-tasking Abilities
- Issue & Complaint Resolution
- Data Entry & Maintenance
- Active Listening Skills
- Accuracy and Precision
- Critical thinking abilities
- Work Task Prioritization
- Customer Service
- MS Office proficiency
- Technical Troubleshooting
References
References available upon request.
Timeline
Jr. Loan Processor
NewRez Mortgage
08.2020 - 11.2021
Technical Support Associate
Verizon Wireless
05.2018 - 01.2020
High school Diploma -
Southside High School
Information technology-foundations(2023) -
Cleveland Community College
Network technician-2024 -
Cleveland Community College
Associates in Cybersecurity-2025 -
Cleveland Community College
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