Tequala Robertson
Edmond
Summary
Experienced in customer service and sales operations, demonstrating a strong ability to manage multiple tasks effectively while maintaining a calm demeanor. Successfully resolved customer complaints and implemented strategic marketing initiatives that contributed to revenue growth. Proficient in utilizing Microsoft Office Suite for reporting and performance monitoring, ensuring accurate records of transactions and employee metrics. Proven track record in fostering positive customer relationships through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Iris Memory Care
Edmond
05.2025 - Current
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Reported changes in patient condition to registered nurse or physician.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Assistant Store Manager
Rue 21
Midwest City
09.2022 - 01.2024
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Fulfillment Specialist
Amazon
Coppell
05.2019 - 06.2021
- Monitored stock levels and placed purchase orders when necessary.
- Prepared documents such as shipping labels, invoices, packing lists.
- Resolved customer inquiries via phone, email, or other communication channels.
- Organized and tracked shipments to ensure timely delivery.
- Maintained accurate inventory records and conducted cycle counts.
- Updated system databases with new orders and order status changes.
Customer Service Representative
CVS Pharmacy
The Colony
01.2018 - 08.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
J J Pearce High School
Richards, TX06-2017
Skills
- Customer service
- Problem-solving
- Multi-task management
- Order fulfillment
- Positive and professional
- Scheduling
- Microsoft Office Suite
- Retail sales customer service
- Assertiveness
- Calm demeanor
- Strong teamwork
- Customer relationship management
- Effective communication
- Time management
- Problem solving
Certification
- Certified nurse assistant
Timeline
Certified Nursing Assistant
Iris Memory Care
05.2025 - Current
Assistant Store Manager
Rue 21
09.2022 - 01.2024
Fulfillment Specialist
Amazon
05.2019 - 06.2021
Customer Service Representative
CVS Pharmacy
01.2018 - 08.2018
High School Diploma -
J J Pearce High School