Tequila Smith
Memphis,TN
Summary
Dynamic Customer Service Associate with a proven track record at Roses, excelling in problem resolution and team collaboration. Enhanced customer satisfaction through effective communication and swift issue resolution. Skilled in managing refunds and exchanges, consistently achieving monthly targets while fostering a positive customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Roses
06.2024 - Current
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Highschool Diploma -
Fairley High School
Memphis, TN05.2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Stock replenishment
- Refunds and exchanges
Timeline
Customer Service Associate
Roses
06.2024 - Current
Highschool Diploma -
Fairley High School
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