TEQUILLA JACKSON
Jacksonville,FL
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Night Auditor
Southbank Hotel
01.2024 - 04.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Front Desk Supervisor
The Southbank Hotel
10.2022 - 05.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed approximately 30 incoming calls, emails, and faxes per day from guest.
Front Desk Agent
The Southbank Hotel
06.2022 - 10.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Education
High School Diploma -
Jean Ribault High School
Jacksonville, FL06.2013
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Guest Relations
- Time Management
- Data Entry Efficiency
- Team building proficiency
- Oral and written communications
- Hospitality service expertise
Certification
- All Lines Adjusters License - 0620
Timeline
Night Auditor
Southbank Hotel
01.2024 - 04.2024
Front Desk Supervisor
The Southbank Hotel
10.2022 - 05.2023
Front Desk Agent
The Southbank Hotel
06.2022 - 10.2022
High School Diploma -
Jean Ribault High School
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