Teralin Aker
Wyalusing,PA
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
33
33
years of professional experience
Work History
Vet Service Pharmacy Technician
Chewy
01.2022 - Current
- Solved customer issues over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Bringing a customer-first mindset assisting pharmacists, vet clinics, and pet parents with medication orders
along with resolving any discrepancies. - Entering 100 plus customer and order data from source documents within time limits. Compiling, verifying accuracy,
and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors,
correcting any incompatibilities, and checking output. - Reduced medication errors by diligently cross-checking medications against customers'' profiles before dispensing.
Licensed Veterinary Technician
Wysox Animal Clinic
09.2017 - 12.2021
- Enhanced patient care by providing compassionate and skilled nursing assistance to veterinarians during medical procedures.
- Assisted in the treatment of critically ill patients, ensuring timely and accurate administration of medications and treatments.
- Strengthened client relationships by delivering exceptional customer service while addressing questions or concerns regarding their pets'' health needs.
- Educated clients about preventative care, proper nutrition, and other essential aspects of pet health to promote responsible pet ownership.
- Answered owner animal health questions and advised on best care practices.
Veterinary Technician
Nashville Pet Emergency Clinic
09.1990 - 04.1995
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
Education
Pharmacy Technician Diploma - Pharmacy Technician
Penn Foster Career School
Scranton, PA04.2024
Associate of Science - Animal Health
Columbia State Community College
Columbia, TN05.1992
Skills
- Workflow Optimization
- Drug Utilization Review
- Medication Dispensing
- Drug Safety
- Problem-Solving Skills
- Avimark
- Orcale and HMS
- Stress Management
- Teamwork Abilities
- Telephone Etiquette
- Medical Terminology
- Patient Education
Timeline
Vet Service Pharmacy Technician
Chewy
01.2022 - Current
Licensed Veterinary Technician
Wysox Animal Clinic
09.2017 - 12.2021
Veterinary Technician
Nashville Pet Emergency Clinic
09.1990 - 04.1995
Pharmacy Technician Diploma - Pharmacy Technician
Penn Foster Career School
Associate of Science - Animal Health
Columbia State Community College
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