Teralyne Tincher
HAMMOND,IN
Summary
Experienced crew manager with a focus on team collaboration and training. Skilled in developing programs that enhance onboarding and performance, ensuring high-quality service and customer satisfaction. Proven ability to resolve conflicts and promote a harmonious work environment.
Overview
1
1
Language
12
12
years of professional experience
Work History
Cashier
Walmart
Hammond, IN
10.2015 - Current
- Processed customer transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Assisted customers with inquiries and product information, enhancing overall shopping experience.
- Trained new cashiers on procedures and best practices, fostering a collaborative team environment.
- Maintained cleanliness and organization of checkout area to streamline operations and improve workflow.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Crew Manager
White Castles
Hammond, IN
11.2019 - 05.2022
- Coordinated scheduling to optimize labor resources during peak hours, increasing service speed.
- Oversaw daily operations to ensure optimal team performance and customer satisfaction.
- Developed training programs for new crew members, enhancing onboarding efficiency and team cohesion.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Mentored new crew members, ensuring their smooth integration into the team and accelerating their learning process.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Addressed and resolved conflicts within the crew, promoting harmonious and collaborative work environment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Dental Assistant
Southtown Dental Care
Chicago, IL
05.2019 - 08.2019
- Assisted dentists in performing procedures, ensuring patient comfort and safety.
- Prepared treatment rooms, sterilized instruments, and organized dental materials efficiently.
- Educated patients on oral hygiene practices and post-treatment care protocols.
- Managed patient records using digital systems, maintaining confidentiality and accuracy.
- Scheduled appointments and coordinated referrals to specialists as needed.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Contributed to comfortable a comfortable patient experience, offering reassurance and support throughout treatments.
Waitress
Blue Top Drive In.
Highland, In
06.2014 - 08.2016
- Managed multiple tables efficiently during peak hours to ensure timely service.
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to communicate orders and special requests accurately.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new staff on menu offerings and operational procedures.
- Processed payments and handled cash transactions with accuracy and integrity.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
Gavit Highschool
Hammond, IN06-2014
Skills
- Customer service
- Customer support
- Work ethic
- Time management skills
- Team collaboration
- Inventory management
- Reliability and punctuality
- Sanitation practices
- Professionalism and courtesy
- Written and verbal communication
- Effective communication
Languages
English
Timeline
Crew Manager
White Castles
11.2019 - 05.2022
Dental Assistant
Southtown Dental Care
05.2019 - 08.2019
Cashier
Walmart
10.2015 - Current
Waitress
Blue Top Drive In.
06.2014 - 08.2016
High School Diploma -
Gavit Highschool