Terence Connors
East Dennis,MA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
UniFirst
04.2023 - Current
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Utilized customer feedback to identify new product opportunities and market trends.
- Monitored competitor activities to maintain competitive advantage.
- Collaborated with internal teams to fulfill orders and meet customer needs
Customer Service Representative
United States Postal Service, USPS
11.2021 - 04.2023
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Property Inspector/Construction Estimator
Mueller Services
09.2019 - 11.2021
- Gathered data, physical samples, and photographic evidence of alleged issues.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Reviewed drawings and assessed construction against plans.
- Completed inspections of current construction, refurbishment and repair projects.
- Made and submitted reports detailing finding and any actions taken.
Owner
Cape Installation And Assembly
01.2015 - 11.2021
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Licensed Real Estate Agent
Today Real Estate
01.2012 - 09.2019
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Negotiated, facilitated, and managed real estate transactions.
Education
Bachelor of Arts - Business Administration And Management
Salem State University
Salem, MAAssociate of Science - Business Administration
North Shore Community College
Danvers, MA05.1994
Skills
- Sales Cycle Management
- Prospecting and Cultivating
- Customer Service-Oriented
- Relationship Building
- Sales Proposal Creation
- Client Needs Assessment
- Resolution-Oriented
- CRM and Salesforce Proficiency
- B2B Sales
- Problem-Solving
Certification
- CDL License 2019
- MA Real Estate Salesperson License 2013
- T.I.P.S Certification 2013
- Commonwealth of MA Security Clearance Certification 2013
- AGFA COPL Processing Certification 1993
Timeline
Outside Sales Representative
UniFirst
04.2023 - Current
Customer Service Representative
United States Postal Service, USPS
11.2021 - 04.2023
Property Inspector/Construction Estimator
Mueller Services
09.2019 - 11.2021
Owner
Cape Installation And Assembly
01.2015 - 11.2021
Licensed Real Estate Agent
Today Real Estate
01.2012 - 09.2019
Bachelor of Arts - Business Administration And Management
Salem State University
Associate of Science - Business Administration
North Shore Community College
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