Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Teresa Blue

Cedar,IA

Summary

Highly-skilled Operations Professional with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability. Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance.

Overview

8
8
years of professional experience

Work History

Director of Operations

Cheetah Solar
02.2019 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Monitored budget and utilized operational resources.

Director of Operations

MPYR
05.2017 - 02.2019
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Director of Sales Operations

Prizm Energy
08.2016 - 05.2017
  • Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
  • Identified, developed and launched innovative tools or systems to achieve sales strategies.
  • Recommended sales strategies for improvement based on regular market research and competitor analysis.
  • Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

National Account Manager

Suncrest Solar
06.2015 - 09.2016
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Increased market penetration by growing brand awareness.
  • Provided product demonstrations to share features, answer questions and overcome concerns.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.

Education

MBA - International Business Law

University of Vienna
Vienna (Austria, Europe)
06.2009

Skills

  • Operations Oversight
  • Process Improvements
  • Risk Mitigation
  • Strategic Planning and Execution
  • Business Management
  • Employee Development
  • Administrative Management
  • Business Development
  • Staff Management
  • Customer Service
  • Proficient in Microsoft Office, Multiple Solar CRMs
  • Team Leadership

Languages

English
Full Professional
German
Native or Bilingual
French
Professional Working

Timeline

Director of Operations

Cheetah Solar
02.2019 - Current

Director of Operations

MPYR
05.2017 - 02.2019

Director of Sales Operations

Prizm Energy
08.2016 - 05.2017

National Account Manager

Suncrest Solar
06.2015 - 09.2016

MBA - International Business Law

University of Vienna

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Teresa Blue