Teresa Burton
Anchorage,AK
Summary
Dynamic Assistant Store Manager with a strong focus on operational efficiency and team leadership. Skilled in hiring, training, and mentoring, with a commitment to delivering exceptional customer experiences and streamlining processes to boost profitability.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Burlington
Anchorage, AK
05.2026 - Current
- Trained new staff on company policies, procedures, and customer service standards to maintain operational consistency.
- Assisted in daily store operations, ensuring efficient customer service and product availability.
- Supported inventory management by tracking stock levels and coordinating restocking efforts.
- Collaborated with team members to create visually appealing merchandise displays, enhancing customer engagement.
Sales and Services Leader
Sephora
Anchorage, AK
04.2025 - 05.2026
- Led team in delivering exceptional customer service experiences.
- Implemented training programs to enhance staff product knowledge and sales techniques.
- Collaborated with marketing teams to execute promotional events, driving foot traffic and sales engagement.
- Streamlined inventory management processes to optimize stock levels and reduce discrepancies.
Department Manager
H&M Company USA Inc
Anchorage, AK
01.2024 - 01.2025
- Oversaw daily operations to ensure optimal performance and customer satisfaction.
- Managed team scheduling and resource allocation to meet store objectives.
- Trained and mentored staff on company policies and sales techniques.
- Implemented visual merchandising strategies to enhance product presentation.
Prestige and Services Manager
Ulta Beauty
Austin, TX
09.2021 - 07.2023
- Led team in delivering exceptional customer service experiences, ensuring satisfaction and loyalty.
- Implemented training programs for staff, enhancing product knowledge and service skills.
- Streamlined operational processes to improve efficiency and reduce wait times during peak hours.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock availability.
Sales and Services Leader
Sephora
Anchorage, AK
04.2018 - 09.2021
- Fostered a positive team environment through regular communication and recognition initiatives.
- Utilized POS systems to manage transactions accurately and efficiently during peak hours.
- Developed visual merchandising strategies that enhanced product visibility and customer experience.
- Analyzed customer feedback to identify trends and improve service offerings effectively.
Customer Service Coordinator
TJ Maxx
Orem, UT
10.2017 - 04.2018
- Resolved customer inquiries efficiently, ensuring accurate information delivery and timely follow-up.
- Coordinated customer service initiatives to enhance overall satisfaction and engagement.
- Trained and mentored new team members on customer service protocols and best practices.
- Implemented process improvements that streamlined communication between departments, boosting operational efficiency.
Education
High School Diploma -
Burchell High School
Wasilla, AK05-2003
Cosmetology -
Trendsetters
Anchorage, AK10-2004
Skills
- Retail operations
- Customer relations
- Team leadership
- Hiring and training
- Inventory management
- Team management
- Work planning
- Mentoring
- Mentoring and coaching
Timeline
Assistant Store Manager
Burlington
05.2026 - Current
Sales and Services Leader
Sephora
04.2025 - 05.2026
Department Manager
H&M Company USA Inc
01.2024 - 01.2025
Prestige and Services Manager
Ulta Beauty
09.2021 - 07.2023
Sales and Services Leader
Sephora
04.2018 - 09.2021
Customer Service Coordinator
TJ Maxx
10.2017 - 04.2018
Cosmetology -
Trendsetters
High School Diploma -
Burchell High School