Teresa Ceja
North Las Vegas,NV
Summary
Dynamic Practice Manager with a proven track record at ClearVision Eye Centers, enhancing patient relations and optimizing practice operations. Excelled in staff supervision and workflow management, significantly improving team performance and patient satisfaction. Skilled in policy implementation and staff development, demonstrating exceptional problem-solving and empathy.
Overview
17
17
years of professional experience
Work History
Practice Manager
ClearVision Eye Centers
03.2021 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Optician
ClearVision Eye Centers
03.2021 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Optician
Advanced Eye Care
06.2015 - 03.2021
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Developed strong relationships with optical laboratories, ensuring timely order processing and delivery of eyewear products.
- Contributed meaningfully at company meetings offering innovative ideas and solutions to enhance overall service delivery.
Optician
Pearle Vision Center
07.2007 - 06.2015
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.1991
Skills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
- Policy Implementation
- Employee performance
- New Hire Training
- Staff Development
- Supplies Ordering
- Workflow Planning
- Continuous Improvement
- Staff Supervision
- Patient Relations
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
ClearVision Eye Centers
03.2021 - Current
Optician
ClearVision Eye Centers
03.2021 - Current
Optician
Advanced Eye Care
06.2015 - 03.2021
Optician
Pearle Vision Center
07.2007 - 06.2015
High School Diploma -
Trabuco Hills High School
Similar Profiles
Heather DellettHeather Dellett
Assistant Manager at ClearVision Eye CentersAssistant Manager at ClearVision Eye Centers
Valerie ManfrediValerie Manfredi
BUSINESS ADMINISTRATOR LEAD at Morris Eye Group, Nvision Eye CentersBUSINESS ADMINISTRATOR LEAD at Morris Eye Group, Nvision Eye Centers
Sarah KosoySarah Kosoy
Instructor at Eye Level Learning CentersInstructor at Eye Level Learning Centers
Angela BurtonAngela Burton
Director, Business Sales at VerizonDirector, Business Sales at Verizon
Blaze PepeBlaze Pepe
Senior Technical Analyst at HCASenior Technical Analyst at HCA