Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Teresa Cortez

Tucson,AZ

Summary

Dynamic professional with a proven track record at Sears, specializing in customer service and quality assurance. Demonstrated expertise in problem resolution and employee training, successfully resolving complex inquiries while improving team performance. Bilingual communicator equipped with extensive product knowledge, committed to delivering exceptional service and enhancing customer satisfaction.

Overview

14
14
years of professional experience

Work History

Childcare Provider

Decker Family
Tucson, AZ
06.2018 - Current
  • Implemented discipline strategies when needed, while ensuring the safety of all children.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Assisted children in development of social, communication and problem-solving skills.
  • Assisted with online schooling.
  • Provided support to teachers and students in day-to-day operations.

Stocker

Walmart
Tucson, AZ
09.2023 - 04.2024
  • Efficiently stocking inventory.
  • Maintaining a clean store environment.
  • Providing efficient customer service during open store hours.
  • Palletized merchandise for easy movement to sales floor locations.

Customer Service Representative

Sears
Tucson, AZ
04.2011 - 07.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained a high level of quality assurance throughout the escalation process.
  • Researched, analyzed, and resolved complex customer inquiries.
  • Assisted in training new escalation specialists on procedures and processes.

Education

High School Diploma -

Compass High School
Tucson, AZ
05-2006

Skills

  • Customer service
  • Quality assurance
  • Employee training
  • Problem resolution
  • Willing to learn
  • Bilingual communication
  • Product knowledge
  • Refund processing
  • Active listening
  • Data entry

Accomplishments

  • Customer service excellence award.
  • Perfect Attendance Award.
  • Customer compliments.

Languages

Spanish
Native/ Bilingual

Timeline

Stocker

Walmart
09.2023 - 04.2024

Childcare Provider

Decker Family
06.2018 - Current

Customer Service Representative

Sears
04.2011 - 07.2018

High School Diploma -

Compass High School

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