Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Teresa Delgado

Alhambra,CA

Summary

Experienced Phone Operator recognized for exceptional call handling and customer service. Proven ability to manage communications and respond to inquiries efficiently. Committed to improving customer satisfaction through attentive and effective support.

Detail-oriented professional with a strong background in administrative tasks and data entry. Expertise in telephone etiquette and call transferring has consistently improved customer interactions. Aiming to leverage skills in a dynamic environment to enhance service delivery.

Friendly and articulate with strong ability to communicate effectively and maintain positive attitude. Possesses excellent phone etiquette and strong problem-solving skills. Capable of delivering exceptional customer service and ensuring smooth communication flow.

Dedicated Phone Operator skilled in call handling and emergency response. Known for enhancing customer satisfaction and maintaining accurate records. Ready to contribute to effective communication and operational efficiency.

Overview

1
1
year of professional experience

Work History

Phone Operator

White Memorial Medical Clinic
1701 Cesar Chavez Ave STE#200/225
12.2024 - Current
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Maintained accurate directory of all personnel and phone extensions.
  • Progress outgoing Mail /Review Return mail
  • Sent thru U.S. Postal Post Card / Fail Patients Corresponding for Colpo
  • File all Super Bills
  • Get all Provider which has Signature for Cancer Screen
  • Print Single Provider daily for Colpo & Must Index Cards
  • Fax all Authorization for Release & / or Disclosure of Medical Records

Education

High School Diploma - Medical Assistant

Palladium Techical Academy
El Monte, CA
09-2007

Certificate -

Alhambra ROP
Alhambra, CA
06-2004

High School Diploma -

Roosevelt High School
East Los Angeles
06-1974

Skills

  • Data entry
  • Telephone etiquette
  • Administrative tasks
  • Emergency response
  • Call handling
  • Call transferring

Accomplishments

Documented and resolved [Issue] which led to [Results].

  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].

.

Languages

Spanish
Professional Working

Timeline

Phone Operator

White Memorial Medical Clinic
12.2024 - Current

High School Diploma - Medical Assistant

Palladium Techical Academy

Certificate -

Alhambra ROP

High School Diploma -

Roosevelt High School
Teresa Delgado