Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Dickinson-Ruiz

Canmer,KY

Summary

Proven leader and tech-savvy professional, adept in schedule oversight and ensuring safety compliance. At McDonald's, I spearheaded team performance, enhancing customer service and operational efficiency. My ability to foster positive relationships and drive significant improvements showcases my punctuality and reliability, alongside a commitment to excellence.

Overview

19
19
years of professional experience

Work History

Shift Manager

McDonald's
Horse Cave, KY
04.2021 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Coached employees on interactions with customers to drive exceptional service.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Identified needs of customers promptly and efficiently.

Dietary Aide

Signature HealthCARE
Horse Cave, KY
03.2016 - 02.2021
  • Stocked supplies in dining areas as needed.
  • Assisted with preparation of snacks and other light meals.
  • Delivered meals to residents and patients in their rooms when requested.
  • Prepared and served meals according to dietary guidelines.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Ensured that all food was prepared according to established health standards.
  • Monitored expiration dates on products and disposed of any spoiled or expired foods.
  • Observed special diets prescribed by physicians or nutritionists.
  • Set up trays and food service carts to deliver food to residents.
  • Served food and snacks according to planned menu and patients' diet orders.
  • Served food and beverage items to residents, meeting therapeutic diets.
  • Cleaned and maintained dining room during and after each meal service.
  • Treated patients and team members with dignity and respect.
  • Engaged with residents to provide positive and enriching experiences.
  • Maintained safe food handling practices to prevent germ spread.

Parkview Motel

Wally Bau
Cave City, KY
05.2006 - 06.2008
  • Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
  • Reviewed financial records such as income statements, balance sheets and tax returns.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.

Education

High School Diploma -

Caverna High School
Horse Cave, KY
05-1990

Skills

  • Schedule oversight
  • Punctual and reliable
  • Tech-Savvy
  • Supply ordering
  • Safety compliance

Timeline

Shift Manager

McDonald's
04.2021 - Current

Dietary Aide

Signature HealthCARE
03.2016 - 02.2021

Parkview Motel

Wally Bau
05.2006 - 06.2008

High School Diploma -

Caverna High School

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Teresa Dickinson-Ruiz