Teresa Dyer
Montgomery,AL
Summary
Led initiatives to secure work opportunities for family, demonstrating strong commitment and adaptability. Managed diverse business operations, enhancing brand representation and customer engagement across multiple platforms. Cultivated enduring customer relationships, driving business management and development efforts.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Business Owner
Heart and Hands ByTess
01.2015 - Current
- Produced quality jewelry from all natural gem stones.
- Painted custom art on canvas.
- Contacted existing and prospective clients to increase new and repeat business.
- Outlined new business goals, objectives and action plans to fuel improvement.
- Oversaw day-to-day activities to facilitate business operations.
- Created custom jewelry pieces for clients.
- Created brand while facilitating social media marketing.
- Controlled all accounts payable and accounts receivable for the company.
Small Business Owner
Teresa's Creative Kitchen
05.2012 - Current
- Maintained high customer satisfaction.
- Controlled company cash flow and financial aspects of business.
- Promoted company through social media, live events, and other publicity media to increase brand awareness.
- Managed inventory control and supplier relationships to ensure product quality and availability.
- Conducted market research to identify trends and adapt offerings, maintaining competitive edge in local market.
- Established strong community partnerships through local sourcing initiatives, fostering brand loyalty and recognition.
- Oversaw financial management including budgeting, forecasting, and expense tracking to ensure profitability.
- Led marketing campaigns utilizing social media platforms to expand reach and attract new customers effectively.
Group Exercise Instructor
Frazer Methodist Church
01.2018 - 01.2021
- Created group exercises to meet particular needs of participants.
- Developed Stretch class for Senior citizens.
- Welcomed and motivated participants while following company policies and guidelines.
- Promoted class offerings through social media platforms, creating informative content and free guides to engage target audience.
- Greeted participants and tracked class attendance to monitor growth and member metrics.
- Provided motivation and advise to clients.
Agency Counselor
Group Homes for Children
02.2003 - 04.2005
- Facilitated individual and group counseling sessions for children in residential care.
- Developed and implemented personalized treatment plans to address behavioral issues.
- Collaborated with multidisciplinary teams to ensure comprehensive care for residents.
- Monitored progress of clients, adjusting strategies based on observed behaviors and outcomes.
- Conducted crisis intervention sessions to de-escalate high-stress situations effectively.
- Advocated for children's needs within the community, enhancing support services available to them.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
Office Manager
Glimcher Properties
09.1995 - 08.2001
- Streamlined office operations, enhancing team productivity and efficiency.
- Established and maintained filing systems, improving document retrieval processes.
- Oversaw scheduling and coordination of meetings, optimizing time management for executives.
- Developed training programs for administrative staff, increasing team competency and performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
No Degree - Pre-Med
Auburn University
Auburn, ALBachelor of Science (B.S.) - Counseling Psychology
Auburn University Montgomery
Montgomery, AL05.1992
Skills
- Oversaw business management functions to drive development and operational efficiency Led initiatives to enhance business growth and development opportunities
- Managed accounting oversight processes to maintain fiscal integrity and support organizational objectives
- Cultivated a strong sense of self-motivation to drive continuous improvement and personal development Driven and determined
- Oversaw brand positioning and messaging to strengthen customer loyalty and engagement
- Developed and maintained strong customer relationships to support business growth and satisfaction
- Monitored and verified order accuracy to support operational efficiency
- Utilized computer skills to streamline processes and improve efficiency in business tasks
- Attention to detail in every job aspect
Languages
French
Limited Working
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets for companies.
- Developed computer system for tracking court documents in rural county courthouse.
- Trained clients and developed Basic Living Skills manual.
Certification
Serv Safe Certification
Payroll Certification
Group Fitness Certification
Basic Living Skills Certification
Conflict Management Certification
Safe Workplace Environment Certification
Timeline
Group Exercise Instructor
Frazer Methodist Church
01.2018 - 01.2021
Business Owner
Heart and Hands ByTess
01.2015 - Current
Small Business Owner
Teresa's Creative Kitchen
05.2012 - Current
Agency Counselor
Group Homes for Children
02.2003 - 04.2005
Office Manager
Glimcher Properties
09.1995 - 08.2001
No Degree - Pre-Med
Auburn University
Bachelor of Science (B.S.) - Counseling Psychology
Auburn University Montgomery