Teresa Hart
Ranger
Summary
Detail-oriented professional with strong customer service and data entry skills. Proven ability to manage office operations and maintain accurate records, ensuring efficient communication and problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Secretary
ranger truck sales
Fairmount
10.2013 - 04.2025
- Managed daily office operations and maintained organized filing systems.
- Assisted customers with inquiries and provided product information effectively.
- Maintained inventory of office supplies and initiated reordering as needed.
- Handled incoming calls, directing them to appropriate staff or departments promptly.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Assisted with accounts receivable and accounts payable functions.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Customer Service Representative
Kgb Usa
Tallahassee
06.2006 - 01.2012
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication.
- Educated clients on service features and benefits.
- Managed call volume while maintaining quality standards.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
Data Entry Clerk
kgb
Tallahassee
09.2003 - 02.2006
- Entered and maintained accurate data in company databases.
- Reviewed documents for completeness and accuracy before inputting information.
- Utilized data entry software to manage large volumes of information efficiently.
- Monitored data for inconsistencies or errors during input tasks.
- Ensured timely completion of data entry tasks in a fast-paced environment.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entry into the database system.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Followed data program techniques and procedures to maintain data entry requirements.
- Proofread and edited documents to correct errors.
- Reviewed and updated account information in company computer system.
- Compiled data from source documents prior to data entry.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
Education
Post-Degree Certificate - Commercial
Georgia Northwestern Technical College
Rome, Georgia, GA12-2019
Skills
- Microsoft Office
- Data entry
- Document preparation
- Inventory management
- Call handling
- Customer service
- Problem solving
- Attention to detail
- Communication skills
- Organizational skills
- Active listening
- Proofreading expertise
- Keyboarding skills
Certification
certified customer service representative
Timeline
Secretary
ranger truck sales
10.2013 - 04.2025
Customer Service Representative
Kgb Usa
06.2006 - 01.2012
Data Entry Clerk
kgb
09.2003 - 02.2006
Post-Degree Certificate - Commercial
Georgia Northwestern Technical College