TERESA HILL
Customer Service Representative
FORT WORTH,Texas
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Toni Taylor
2022.01 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Customer Service Representative
Investment Solutions Services
2018.01 - 2021.09
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
County Clerk
Tarrant County County Clerk's Office-Criminal
2015.03 - 2018.01
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Stayed up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.
- Researched information in municipal archives upon request of public officials or private citizens.
- Verified authenticity of foreign identification or immigration documents.
Education
Associate Degree
Tarrant County College
Fort Worth, TX04.2015
Skills
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Call Documentation
- PCI (Payment Card Industry)
- Credit Card Payment Processing
Timeline
Home Health Aide
Toni Taylor
2022.01 - Current
Customer Service Representative
Investment Solutions Services
2018.01 - 2021.09
County Clerk
Tarrant County County Clerk's Office-Criminal
2015.03 - 2018.01
Associate Degree
Tarrant County College
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