Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Teresa Horn

NEWPHILADELPHIA

Summary

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.

Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.

Overview

21
21
years of professional experience

Work History

Secretary/Office Manager

Kelley’s Heating And Cooling,Inc.
New Philadelphia
01.2006 - 07.2026
  • Coordinated communication between customers and technical staff daily.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Processed incoming calls and provided information on services offered.

Managed scheduling for service appointments and technician assignments.

  • Managed accounts receivable tasks, ensuring timely processing and recording of financial transactions.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Assisted with accounts receivable and accounts payable functions.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Provided administrative support to the Office Manager and other staff members.

Education

Indian Valley North
Midvale, OH

Skills

  • Scheduling management
  • Appointment scheduling
  • Schedule management
  • Invoice processing
  • Data entry
  • File management
  • Filing organization
  • Mail distribution
  • Accounts receivable
  • Service coordination
  • Client interfacing
  • Customer communication
  • Phone reception
  • Phone etiquette
  • Effective communication
  • Organization
  • Confidentiality
  • Accounts receivable

References

References available upon request.

Timeline

Secretary/Office Manager

Kelley’s Heating And Cooling,Inc.
01.2006 - 07.2026

Indian Valley North
Teresa Horn