Teresa Johnson
Central Point,OR
Summary
Dynamic professional with extensive experience at Pacific Retirement Services, excelling in customer service and attention to detail. Proven track record in payroll processing and financial reporting, enhancing accuracy and efficiency. Skilled in data entry and office inventory management, fostering a collaborative environment while optimizing operational workflows.
Overview
25
25
years of professional experience
Work History
Front Desk Receptionist
Pacific Retirement Services
Medford, OR
11.2018 - 07.2025
- Delivered outstanding first impressions by warmly greeting guests and managing the check-in process.
- Ensured a professional front office environment through organization and cleanliness.
- Scheduled and confirmed appointments, coordinating efficiently to optimize schedules.
- Developed strong team relationships, fostering a collaborative and positive workplace.
- Executed data entry and filing for up-to-date records retrieval.
- Assisted with administrative tasks, enhancing overall office productivity.
- Implemented an efficient inventory tracking system, optimizing office supply management.
- Managed incoming mail distribution, ensuring prompt communication across departments.
Payroll Specialist
Pacific Retirement Services
Medford, OR
01.2009 - 11.2018
- Facilitated employee inquiries concerning paychecks, deductions, and related issues through clear and concise communication.
Staff Accountant
Pacific Retirement Services
Medford, OR
01.2005 - 01.2009
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end closing
- Increased accuracy of financial statements through diligent attention to detail and thorough review processes.
- Maintained fixed asset records and depreciation schedules to establish accurate calculations.
- Collaborated with external auditors to provide information for audit process.
- Supported management decision-making by providing detailed financial analysis and recommendations backed by data-driven insights.
- Created journal entry schedules to improve efficiency, support, and documentation of accounting processes.
- Assisted in budget preparation, providing accurate forecasts for revenue and expenses based on historical trends.
- Provided journal entries and performed accounting on accrual basis.
- Maintained integrity of general ledger and chart of accounts.
- Prepared working papers, reports and supporting documentation for audit findings.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Trained new employees on accounting principles and company procedures.
Payroll Specialist
Pacific Retirement Services
Medford, OR
09.2000 - 01.2005
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for 800 employees to comply with predetermined company guidelines.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
- Improved employee satisfaction with timely and accurate payroll processing, addressing inquiries and resolving issues promptly.
- Processed manual checks for employees in accordance with company policies.
Education
Math And Science
Eagle Point High School
Eagle Point, OR06.1979
Skills
- Customer service
- Attention to detail
- Time management
- Active listening
- Telephone etiquette
- Data entry
- Mail handling
- Meeting coordination
- Office inventory management
- Supply chain management
- Multitasking and organization
- Package receipt and handling
- Microsoft Office proficiency
Timeline
Front Desk Receptionist
Pacific Retirement Services
11.2018 - 07.2025
Payroll Specialist
Pacific Retirement Services
01.2009 - 11.2018
Staff Accountant
Pacific Retirement Services
01.2005 - 01.2009
Payroll Specialist
Pacific Retirement Services
09.2000 - 01.2005
Math And Science
Eagle Point High School