Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Lonergan

The Villages,FL

Summary

Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Energetic receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. 20 Yrs. experience with Dentrix Software.

Overview

12
12
years of professional experience

Work History

Dental Receptionist

Village Dental
The Villages, FL
07.2010 - 05.2022
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
  • Completed patient referrals to other medical specialists.

Education

High School Diploma -

Gloucester High School
Gloucester, MA
05.1979

Skills

  • Office Opening and Closing
  • Accounts Payable and Accounts Receivable
  • Phone and Email Etiquette
  • Understanding of Confidentiality Laws
  • Taking Client Histories
  • Dental Terminology
  • HIPAA Compliance

Timeline

Dental Receptionist

Village Dental
07.2010 - 05.2022

High School Diploma -

Gloucester High School

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Teresa Lonergan