Teresa Lopez
Murfreesboro,TN
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Burger King
Murfreesboro
02.2021 - Current
- Motivated, trained, and disciplined employees for optimal performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Handled cash accurately and prepared deposits.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Kennel Assistant
Creature Comforts Kennels
Smyrna
02.2019 - 05.2021
- Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
- Provided excellent customer service to pet owners, addressing questions and concerns regarding their pets'' stay at the kennel.
- Collaborated with other staff members to create a positive work environment focused on delivering high-quality care to all animals in the facility.
- Answered telephones and performed administrative duties to assist receptionist during busy periods.
- Demonstrated strong multitasking abilities by managing multiple responsibilities simultaneously, including animal care, client interactions, and administrative duties.
Sales Associate
DOLLAR GENERAL
Lebanon
08.2017 - 02.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Shift Manager
BURGER KING
Murfreesboro
10.2015 - 01.2019
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Event Worker and Volunteer
Gift Shop
Smyrna
07.2016 - 05.2017
- Collaborated with team members to execute seamless events from conception to completion.
- Developed strong relationships with clients, understanding their needs, and delivering exceptional results on time.
- Handled registration processes, streamlining check-in and enhancing overall guest satisfaction.
- Provided exemplary customer service to event attendees, addressing concerns promptly and professionally as they arose.
- Balanced cash drawers and prepared bank deposits for financial maintenance.
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Food safety and sanitation
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Budget Control
- Process Improvements
Timeline
Assistant General Manager
Burger King
02.2021 - Current
Kennel Assistant
Creature Comforts Kennels
02.2019 - 05.2021
Sales Associate
DOLLAR GENERAL
08.2017 - 02.2021
Event Worker and Volunteer
Gift Shop
07.2016 - 05.2017
Shift Manager
BURGER KING
10.2015 - 01.2019