Teresa Martin
Fredericktown,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Mansfield Plumbing Products
01.2014 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Inside Sales and Customer Service Representative
Heating & Cooling Products
01.1993 - 08.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
High School Diploma -
Brunswick High School
Brunswick, OH06.1987
Skills
- Professional Telephone Demeanor
- Project Management Abilities
- Delivery Scheduling and Route Dispatching
- Conflict Resolution
- Order Processing
- Prioritization
- Retail and Wholesale Sales Customer Service
- Customer Relations
Timeline
Customer Service Representative
Mansfield Plumbing Products
01.2014 - Current
Inside Sales and Customer Service Representative
Heating & Cooling Products
01.1993 - 08.2012
High School Diploma -
Brunswick High School
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