- Enjoying the art of baking and pastry-making, experimenting with recipes
- Fashion and Style
- Personal Development and Self-Improvement
- Watching Movies and TV Shows
- Reading
- Strategy Games
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- I like trying new recipes and food trends
- Spending time with my Family
- Watching NBA sports
- Going Shopping for great deals
Teresa M. Bonner
Bedford,Ohio
Summary
Assisted team members in completing tasks to maintain high quality standards. Supported coaching and training initiatives to enhance employee skills. Contributed to team productivity through effective collaboration.
Overview
25
25
years of professional experience
Work History
SHIFT LEADER
Walgreen's
11.2023 - Current
- Evaluated needs of departments and delegated tasks to optimize overall production. Evaluated employee performance, delivering individualized feedback and praise. Facilitated training sessions for new employees on company policies and procedures. Identified areas for improvement, narrowing focus for decision-makers in making necessary changes. Provided exceptional customer service and maintained a positive attitude throughout the shift. Verified that cash drawers contained correct amounts of money during opening and closing shifts. Positioned skilled staff in key areas throughout shift to optimize department productivity. Monitored employee performance and provided feedback for improvement. Trained new employees on company policies, operational procedures, and customer service standards. Identified needs of customers promptly and efficiently. Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements. Assisted general manager with operations game plan and company initiatives implementation. Assisted with customer requests and answered questions to improve satisfaction. Resolved customer complaints promptly and professionally. Maintained positive working relationship with fellow staff and management.
Account Manager
AT&T
04.2012 - 04.2014
- Developed and maintained strong client relationships, ensuring satisfaction and retention.
- Coordinated account strategies to align with client goals, enhancing service delivery.
- Analyzed account performance data to identify opportunities for growth and improvement.
- Led cross-functional teams in executing complex projects, meeting client expectations effectively.
- Streamlined communication processes between clients and internal teams, reducing response times.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
MAINTENANCE ADMINISTRATOR
AT&T
03.2001 - 04.2012
- Cultivated and sustained robust client relationships to enhance satisfaction and retention.
- Spearheaded account strategy coordination to align with client objectives, optimizing service delivery.
- Evaluated account performance data to uncover growth and improvement opportunities.
- Directed cross-functional teams to execute complex projects, ensuring alignment with client expectations.
- Optimized communication processes between clients and internal teams to enhance efficiency.
- Cultivated strong client relationships through exceptional customer service and proactive needs assessment.
- Cultivated strong client relationships and proactively addressed needs to enhance satisfaction.
- Addressed escalated issues to safeguard valuable client relationships and ensure satisfaction.
- Executed regular account reviews to enhance performance and drive success.
- Partnered with sales team to pinpoint and capitalize on upsell opportunities.
- Facilitated clear communication channels between clients and internal teams to enhance project execution.
Education
High School Diploma -
Cuyahoga Community College
Cleveland, OHSkills
- Task delegation
- Employee training
- Performance evaluation
- Customer service
- Problem solving
- Multitasking Abilities
- Attention to detail
- Teamwork and collaboration
- Relationship building
- Decision-making
- Shift leadership
- Diplomatic and fair
- Operations support
- Staff development
- Daily workflows
- Issue resolution
- Problem-solving
- Cash handling
Interests
Additional Information
History of customer service experience and retail sales for over 25 years. I've worked in restaurants and clothing retail chains as a young adult for many years.
Timeline
SHIFT LEADER
Walgreen's
11.2023 - Current
Account Manager
AT&T
04.2012 - 04.2014
MAINTENANCE ADMINISTRATOR
AT&T
03.2001 - 04.2012
High School Diploma -
Cuyahoga Community College