Teresa Mitchell
Santa Ana
Summary
Skilled Support Coordinator knowledgeable about monitoring metrics and maximizing team success in implementing supportive living skills. Hire and train Direct Support Professionals towards effective performance; when working with disabled adults. Enhancing quality-driven supportive services - with 15 plus years of experience. Natural leadership talent with motivational approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Coordinator
Modern Support Services
08.2017 - 02.2025
- Guided 30 adults in their homes, enhancing independence and increasing engagement in life's activities by 40%.
- Accessing and utilizing resources that meet their needs.
- Led training sessions for 10 staff members, increasing knowledge of supportive resources for disabled adults, which improved service delivery by 30%.
- Interview, hire and train Direct Support Professionals.
- Established new program criteria, resulting in a 25% increase in participant engagement within six months.
- Achieved promotion from Direct Support Professional to Support Coordinator within one year, enhancing team efficiency by 20%.
- Coordinated client intake processes, ensuring accurate documentation and compliance with regulations.
- Developed individualized service plans, aligning resources with client needs and preferences.
- Facilitated communication between clients, families, and service providers to enhance support delivery.
- Monitored client progress and adjusted care plans to improve outcomes and satisfaction levels.
- Mentored junior staff on case management best practices and effective resource allocation.
- Implemented quality assurance measures to enhance service efficiency and maintain high standards.
- Analyzed program effectiveness, recommending strategic improvements based on client feedback and performance data.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
Employment Specialist
Institute for Applied Behavior Analysis
08.2014 - 09.2017
- Implemented Individual Service Plan (ISP) goals for assigned clients, resulting in a 40% increase in job readiness outcomes.
- Implemented public transportation training sessions, resulting in a 40% improvement in participants' social interaction capabilities.
- Streamlined client progress tracking, maintaining 100% accuracy in records for assigned clients, improving goal attainment by 30%.
Mental Health Resource Specialist
Fred Finch Youth Center
12.2007 - 09.2013
- Implemented targeted strategies for young adults with developmental challenges, resulting in a 25% increase in program engagement.
- Executed behavior plans from the Behavior Specialist, resulting in a 20% reduction in disruptive incidents over six months.
- Executed weekly documentation tasks, enhancing project clarity and contributing to a 20% reduction in information retrieval time.
- Coordinated and led therapeutic sessions for 5-7 individuals, achieving a 25% improvement in overall mental well-being.
Education
Bachelor of Arts - Sociology
California State University Fullerton
Fullerton, California, United States01-1994
Associate of Arts - Liberal Studies
Mount San Antonio College
Walnut Park, California, United States01-1991
Skills
- Organizational Skills
- Developmental Disabilities
- Recruiting/Staffing/Hiring
- Leadership
- Record Keeping
- Behavioral Intervention
- Crisis Intervention
- Training/Teaching
- Development
- Needs Assessment
Certification
- Crisis Prevention Intervention Training
- Person Centered Thinking Training
- Non-Violent Crisis Intervention
- C.P.R. and First Aid Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Support Coordinator
Modern Support Services
08.2017 - 02.2025
Employment Specialist
Institute for Applied Behavior Analysis
08.2014 - 09.2017
Mental Health Resource Specialist
Fred Finch Youth Center
12.2007 - 09.2013
Associate of Arts - Liberal Studies
Mount San Antonio College
Bachelor of Arts - Sociology
California State University Fullerton