Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Poole

Melbourne,FL

Summary

Dynamic customer service professional with a strong work ethic and integrity, experienced at Publix Supermarkets, Inc. Proven ability to enhance customer relations through active listening and empathy. Skilled in cash handling and transaction accuracy, consistently fostering brand loyalty and positive feedback from customers. Adaptable and proactive in improving operational efficiency. Knowledgeable associate with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

27
27
years of professional experience

Work History

Cashier

School Board of Brevard County
08.2023 - Current
  • Greeted students entering cafeteria and responded promptly to students' needs.
  • Welcomed students and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet school needs.
  • Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.

Customer Service Staff

Publix Supermarkets, Inc.
07.2009 - 10.2023
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved efficiency, organized checkout area for optimal workflow.

Administrative Coordinator

Publix Supermarkets, Inc.
04.2003 - 07.2009
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.

Cashier

Publix Supermarkets, Inc.
02.1998 - 04.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Bonds Wilson High School
Miami, FL
06.1982

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier

School Board of Brevard County
08.2023 - Current

Customer Service Staff

Publix Supermarkets, Inc.
07.2009 - 10.2023

Administrative Coordinator

Publix Supermarkets, Inc.
04.2003 - 07.2009

Cashier

Publix Supermarkets, Inc.
02.1998 - 04.2003

High School Diploma -

Bonds Wilson High School

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